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Software · head to head

8x8 Contact Center vs Acuity Scheduling

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Acuity Scheduling logo

Acuity Scheduling

Software

Scheduling made simple

From
$16/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Acuity Scheduling starter tier limited to 1 calendar only
  • They diverge on capability: 8x8 Contact Center covers Voice, Acuity Scheduling covers Online booking.

Where they differ

Only the attributes on which 8x8 Contact Center and Acuity Scheduling actually diverge.

Attributes where 8x8 Contact Center and Acuity Scheduling differ
Attribute8x8 Contact CenterAcuity Scheduling
Starting price$85/month$16/month
PlatformsWeb, Desktop, Ios, AndroidWeb
Founded19872003

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Acuity Scheduling

  • Online booking
  • Appointment types
  • Calendar sync
  • Payment processing
  • Email reminders
  • Client self-scheduling
  • Packages & memberships
  • Timezone detection

Both cover

  • SOC2
  • HIPAA
  • PCI DSS

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Acuity Scheduling
  • Contact centernot Acuity Scheduling
  • Remote worknot Acuity Scheduling
  • Customer supportnot Acuity Scheduling

Acuity Scheduling

  • Client self-scheduling with automated time zone conversionnot 8x8 Contact Center
  • HIPAA-compliant scheduling for healthcare practitionersnot 8x8 Contact Center
  • Multi-location scheduling with multiple staff membersnot 8x8 Contact Center
  • Membership, package sales, and gift certificate managementnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Acuity Scheduling

  • Starter tier limited to 1 calendar only
  • SMS/text reminders, memberships, and gift certificates require Standard or Premium tier
  • HIPAA compliance (BAA signature) exclusive to Premium tier at $49/month
  • Custom API and CSS access, and Acuity branding removal require Premium tier

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Acuity Scheduling

$16/month

No published plan breakdown. See the Acuity Scheduling review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Acuity Scheduling if

  • You need online booking.
  • You also want appointment types.
Acuity Scheduling review

Questions people ask

Is 8x8 Contact Center or Acuity Scheduling better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Acuity Scheduling at $16/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Acuity Scheduling?
8x8 Contact Center starts at $85/month and Acuity Scheduling at $16/month.
Does 8x8 Contact Center or Acuity Scheduling run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Acuity Scheduling runs on Web.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Acuity Scheduling is typically brought in for.
What can 8x8 Contact Center do that Acuity Scheduling cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Acuity Scheduling covers Online booking, Appointment types, Calendar sync, Payment processing. Both handle SOC2, HIPAA, PCI DSS.
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