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Software · head to head

8x8 Contact Center vs Cal.com

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Cal.com logo

Cal.com

Software

Scheduling infrastructure for everyone

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Cal.com has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Cal.com free plan limited to single user only
  • They diverge on capability: 8x8 Contact Center covers Voice, Cal.com covers Custom booking pages.

Where they differ

Only the attributes on which 8x8 Contact Center and Cal.com actually diverge.

Attributes where 8x8 Contact Center and Cal.com differ
Attribute8x8 Contact CenterCal.com
Starting price$85/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb, Mobile app, Browser extension
Founded19872021

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Cal.com

  • Custom booking pages
  • Team scheduling
  • Collective scheduling
  • Routing forms
  • Webhooks
  • Google Calendar
  • Outlook
  • Zoom

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Cal.com
  • Contact centernot Cal.com
  • Remote worknot Cal.com
  • Customer supportnot Cal.com

Cal.com

  • Schedule meetings and manage availabilitynot 8x8 Contact Center
  • Accept payments via Stripe and PayPalnot 8x8 Contact Center
  • Integrate with Salesforce and HubSpotnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Cal.com

  • Free plan limited to single user only
  • Free plan restricted to 1 user account
  • Teams plan requires yearly billing at $12/user/month
  • Organizations plan requires yearly billing at $28/user/month
  • Free plan lacks team collaboration features

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Cal.com

Free

No published plan breakdown. See the Cal.com review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Cal.com if

  • You need custom booking pages.
  • You want to start without paying.
  • You work on Web, Mobile app, Browser extension.
  • You also want team scheduling.
Cal.com review

Questions people ask

Is 8x8 Contact Center or Cal.com better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Cal.com at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Cal.com?
Cal.com has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Cal.com.
Does 8x8 Contact Center or Cal.com run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Cal.com runs on Web, Mobile app, Browser extension.
Can I use Cal.com for free?
Yes. Cal.com has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Cal.com is typically brought in for.
What can 8x8 Contact Center do that Cal.com cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Cal.com covers Custom booking pages, Team scheduling, Collective scheduling, Routing forms. Both handle Web support.
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Related pages

More on 8x8 Contact Center

More on Cal.com

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