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Software · head to head

8x8 Contact Center vs Booksy

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Booksy logo

Booksy

Software

Book local beauty services

From
$29.99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Booksy the Boost marketplace feature charges a one time 30% fee on the first visit cost for each client it brings in
  • They diverge on capability: 8x8 Contact Center covers Voice, Booksy covers Online booking.

Where they differ

Only the attributes on which 8x8 Contact Center and Booksy actually diverge.

Attributes where 8x8 Contact Center and Booksy differ
Attribute8x8 Contact CenterBooksy
Starting price$85/month$29.99/month
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android
Founded19872014

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Booksy

  • Online booking
  • Calendar management
  • Client database
  • Automated reminders
  • Marketing tools
  • Reviews management
  • Mobile apps
  • Analytics dashboard

Both cover

  • Web support
  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Booksy
  • Contact centernot Booksy
  • Remote worknot Booksy
  • Customer supportnot Booksy

Booksy

  • Appointment booking and client management for salons and barbersnot 8x8 Contact Center
  • Taking payments and deposits against bookingsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Booksy

  • The Boost marketplace feature charges a one time 30% fee on the first visit cost for each client it brings in
  • Additional team members are $20 a month each on top of the $29.99 base
  • Card processing runs from 2.49% plus $0.10 to 2.69% plus $0.30 depending on how the payment is taken
  • Getting paid out within 30 minutes costs a further 1.5%
  • Card readers are bought separately at $53.10 or $219.85 plus shipping

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Booksy

$29.99/month
  • Solo$29.99/month
    • Unlimited bookings
    • Client management
    • Mobile app
  • Team$49.99/month
    • Everything in Solo
    • Multiple staff
    • Staff scheduling
  • Business$79.99/month
    • Everything in Team
    • Multi-location
    • Priority support

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Booksy if

  • You need online booking.
  • You work on Web, Ios, Android.
  • You also want calendar management.
Booksy review

Questions people ask

Is 8x8 Contact Center or Booksy better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Booksy at $29.99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Booksy?
8x8 Contact Center starts at $85/month and Booksy at $29.99/month.
Does 8x8 Contact Center or Booksy run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Booksy runs on Web, Ios, Android.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Booksy is typically brought in for.
What can 8x8 Contact Center do that Booksy cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Booksy covers Online booking, Calendar management, Client database, Automated reminders. Both handle Web support, Ios support.
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