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All industries · head to head

Freshdesk vs Setmore

Freshdesk logo

Freshdesk

All industries

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
Setmore logo

Setmore

Scheduling & Booking

Free appointment scheduling and customer management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Setmore has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Setmore free plan limited to 4 users maximum
  • They diverge on capability: Freshdesk covers Ticketing, Setmore covers Unlimited appointments.

Where they differ

Only the attributes on which Freshdesk and Setmore actually diverge.

Attributes where Freshdesk and Setmore differ
AttributeFreshdeskSetmore
Starting price$19/monthFree
Free tierNoYes
PlatformsWebWeb, iOS, Android
CategoryAll industriesScheduling & Booking
Founded20102008

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in Setmore

  • Unlimited appointments
  • Online booking
  • Calendar synchronization
  • Customer database
  • Email reminders
  • SMS reminders
  • Mobile app
  • Custom branding

Both cover

  • Google Calendar

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot Setmore
  • Customer support portal and knowledge basenot Setmore
  • Multi-channel support coordinationnot Setmore
  • AI-assisted support agent interactionnot Setmore

Setmore

  • Online appointment and booking managementnot Freshdesk
  • Service provider scheduling platformnot Freshdesk
  • Customer communication via email and SMS remindersnot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Setmore

  • Free plan limited to 4 users maximum
  • Free plan limited to 200 appointments per month
  • Live receptionist add-on limited to US only
  • Custom enterprise pricing not published

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Setmore

Free

No published plan breakdown. See the Setmore review.

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose Setmore if

  • You need unlimited appointments.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want online booking.
Setmore review

Questions people ask

Is Freshdesk or Setmore better?
Neither clearly leads. Freshdesk starts at $19/month and Setmore at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or Setmore?
Setmore has a free tier; the other does not. Paid plans start at $19/month for Freshdesk and Free for Setmore.
Does Freshdesk or Setmore run on more platforms?
Freshdesk runs on Web. Setmore runs on Web, iOS, Android.
Can I use Setmore for free?
Yes. Setmore has a free tier, so you can try it without paying. Freshdesk starts at $19/month.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Setmore is typically brought in for.
What can Freshdesk do that Setmore cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Setmore covers Unlimited appointments, Online booking, Calendar synchronization, Customer database. Both handle Google Calendar.
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Related pages

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