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Customer Support · head to head

Amazon Connect vs Setmore

Amazon Connect logo

Amazon Connect

Customer Support

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
Setmore logo

Setmore

Scheduling & Booking

Free appointment scheduling and customer management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Setmore free plan limited to 4 users maximum
  • They diverge on capability: Amazon Connect covers Voice, Setmore covers Unlimited appointments.

Where they differ

Only the attributes on which Amazon Connect and Setmore actually diverge.

Attributes where Amazon Connect and Setmore differ
AttributeAmazon ConnectSetmore
Pricing modelusage-basedsubscription
PlatformsWebWeb, iOS, Android
CategoryCustomer SupportScheduling & Booking
Founded20062008

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce

Only in Setmore

  • Unlimited appointments
  • Online booking
  • Calendar synchronization
  • Customer database
  • Email reminders
  • SMS reminders
  • Mobile app
  • Custom branding

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Setmore
  • Voice, chat, email and SMS in one queuenot Setmore
  • Conversational analytics and agent assistnot Setmore
  • Outbound campaigns and automated contactnot Setmore
  • Workforce scheduling for contact centre agentsnot Setmore

Setmore

  • Online appointment and booking managementnot Amazon Connect
  • Service provider scheduling platformnot Amazon Connect
  • Customer communication via email and SMS remindersnot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Setmore

  • Free plan limited to 4 users maximum
  • Free plan limited to 200 appointments per month
  • Live receptionist add-on limited to US only
  • Custom enterprise pricing not published

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Setmore

Free

No published plan breakdown. See the Setmore review.

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Setmore if

  • You need unlimited appointments.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want online booking.
Setmore review

Questions people ask

Is Amazon Connect or Setmore better?
Neither clearly leads. Amazon Connect starts at Free and Setmore at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Setmore?
Amazon Connect starts at Free and Setmore at Free.
Does Amazon Connect or Setmore run on more platforms?
Amazon Connect runs on Web. Setmore runs on Web, iOS, Android.
Can I use Amazon Connect for free?
Both have a free tier, so you can try either at no cost before committing.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Setmore is typically brought in for.
What can Amazon Connect do that Setmore cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Setmore covers Unlimited appointments, Online booking, Calendar synchronization, Customer database. Both handle Web support.
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Related pages

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