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Software · head to head

HappyFox vs Setmore

HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
Setmore logo

Setmore

Software

Free appointment scheduling and customer management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Setmore has a free tier, so it costs nothing to try first.
  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; Setmore free plan limited to 4 users maximum
  • They diverge on capability: HappyFox covers Ticketing, Setmore covers Unlimited appointments.

Where they differ

Only the attributes on which HappyFox and Setmore actually diverge.

Attributes where HappyFox and Setmore differ
AttributeHappyFoxSetmore
Starting price$29/monthFree
Free tierNoYes
Founded20122008

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Slack

Only in Setmore

  • Unlimited appointments
  • Online booking
  • Calendar synchronization
  • Customer database
  • Email reminders
  • SMS reminders
  • Mobile app
  • Custom branding

Both cover

  • Zapier
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot Setmore
  • Managing internal and customer support requests in one queuenot Setmore

Setmore

  • Online appointment and booking managementnot HappyFox
  • Service provider scheduling platformnot HappyFox
  • Customer communication via email and SMS remindersnot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Setmore

  • Free plan limited to 4 users maximum
  • Free plan limited to 200 appointments per month
  • Live receptionist add-on limited to US only
  • Custom enterprise pricing not published

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Setmore

Free

No published plan breakdown. See the Setmore review.

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Choose Setmore if

  • You need unlimited appointments.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want online booking.
Setmore review

Questions people ask

Is HappyFox or Setmore better?
Neither clearly leads. HappyFox starts at $29/month and Setmore at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or Setmore?
Setmore has a free tier; the other does not. Paid plans start at $29/month for HappyFox and Free for Setmore.
Does HappyFox or Setmore run on more platforms?
HappyFox runs on Web, Ios, Android. Setmore runs on Web, iOS, Android.
Can I use Setmore for free?
Yes. Setmore has a free tier, so you can try it without paying. HappyFox starts at $29/month.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what Setmore is typically brought in for.
What can HappyFox do that Setmore cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Setmore covers Unlimited appointments, Online booking, Calendar synchronization, Customer database. Both handle Zapier, Web support, Ios support, Android support.
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Related pages

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