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Software · head to head

8x8 Contact Center vs Boulevard

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Boulevard logo

Boulevard

Software

Client experience platform for salons

From
$175/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Boulevard pricing is charged per location, so a multi site business pays the full plan fee for each site
  • They diverge on capability: 8x8 Contact Center covers Voice, Boulevard covers Intelligent scheduling.

Where they differ

Only the attributes on which 8x8 Contact Center and Boulevard actually diverge.

Attributes where 8x8 Contact Center and Boulevard differ
Attribute8x8 Contact CenterBoulevard
Starting price$85/month$175/month
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android, Api
Founded19872016

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Boulevard

  • Intelligent scheduling
  • Client profiles
  • Point of sale
  • Inventory management
  • Staff management
  • Gift cards & packages
  • Two-way messaging
  • Business analytics

Both cover

  • SOC2
  • PCI DSS
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Boulevard
  • Contact centernot Boulevard
  • Remote worknot Boulevard
  • Customer supportnot Boulevard

Boulevard

  • Appointment booking and client management for salons, spas and medspasnot 8x8 Contact Center
  • Running point of sale and card payments alongside schedulingnot 8x8 Contact Center
  • Automated client messaging, intake forms and marketing campaignsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Boulevard

  • Pricing is charged per location, so a multi site business pays the full plan fee for each site
  • The Essentials plan caps the business at 5 professionals; unlimited professionals require the Premier plan
  • Text and email allowances are metered per plan, with email blasts charged at $0.01 each beyond the plan allocation
  • Forms cost from $65 per month per location unless you are on the top Prestige plan
  • QuickBooks integration is an add on at $45 per month per location
  • ePrescribe is $45 per prescriber on top of the plan
  • Enterprise pricing is by consultation with no published rate

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Boulevard

$175/month
  • Essential$175/month
    • Appointment booking
    • Client management
    • Point of sale
  • Premier$325/month
    • Everything in Essential
    • Advanced booking
    • Marketing tools
  • Prestige$undefined/month
    • Everything in Premier
    • Multi-location
    • API access

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Boulevard if

  • You need intelligent scheduling.
  • You work on Web, Ios, Android, Api.
  • You also want client profiles.
Boulevard review

Questions people ask

Is 8x8 Contact Center or Boulevard better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Boulevard at $175/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Boulevard?
8x8 Contact Center starts at $85/month and Boulevard at $175/month.
Does 8x8 Contact Center or Boulevard run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Boulevard runs on Web, Ios, Android, Api.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Boulevard is typically brought in for.
What can 8x8 Contact Center do that Boulevard cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Boulevard covers Intelligent scheduling, Client profiles, Point of sale, Inventory management. Both handle SOC2, PCI DSS, Web support.
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