Softwr

Software · head to head

8x8 Contact Center vs Motion

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Motion logo

Motion

Software

Your intelligent calendar that prioritizes for you

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Motion no free plan; starts at $19/month per user
  • They diverge on capability: 8x8 Contact Center covers Voice, Motion covers AI auto-scheduling.

Where they differ

Only the attributes on which 8x8 Contact Center and Motion actually diverge.

Attributes where 8x8 Contact Center and Motion differ
Attribute8x8 Contact CenterMotion
Starting price$85/month$19/month
Pricing modelsubscriptionUnknown
PlatformsWeb, Desktop, Ios, AndroidWeb, iOS, macOS, Windows
Founded19872019

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Motion

  • AI auto-scheduling
  • Task prioritization
  • Project management
  • Meeting scheduler
  • Deadline tracking
  • Google Calendar
  • Outlook
  • Zoom

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Motion
  • Contact centernot Motion
  • Remote worknot Motion
  • Customer supportnot Motion

Motion

  • Schedulingnot 8x8 Contact Center
  • Appointment bookingnot 8x8 Contact Center
  • Time trackingnot 8x8 Contact Center
  • Resource managementnot 8x8 Contact Center
  • Team coordinationnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Motion

  • No free plan; starts at $19/month per user
  • Mobile app is significantly less capable than desktop version
  • Requires adding deadlines, time estimates, and priorities to tasks to function effectively
  • Limited advanced project management features compared to dedicated PM tools like Asana or ClickUp
  • UI can feel cluttered and has a steep onboarding curve

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Motion

$19/month
  • Pro AI$19/month
    • AI task scheduling
    • 7500 AI credits per month
  • Business AI$29/month
    • AI Employees for teams
    • 15000 AI credits per month

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Motion if

  • You need ai auto-scheduling.
  • You work on Web, iOS, macOS, Windows.
  • You also want task prioritization.
Motion review

Questions people ask

Is 8x8 Contact Center or Motion better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Motion at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Motion?
8x8 Contact Center starts at $85/month and Motion at $19/month.
Does 8x8 Contact Center or Motion run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Motion runs on Web, iOS, macOS, Windows.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Motion is typically brought in for.
What can 8x8 Contact Center do that Motion cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Motion covers AI auto-scheduling, Task prioritization, Project management, Meeting scheduler. Both handle Web support, Ios support, Android support.

Answered from the vendors’ own pages

Motion: Does Motion work offline?

Motion is a cloud-based platform that requires internet connectivity to access and use its AI scheduling features. Offline functionality is not available.

Source
Motion: Is there a free trial for Motion?

Yes, Motion offers a 7-day free trial that can be canceled anytime. The free trial does not require credit card information upfront.

Source
Motion: What calendar services does Motion integrate with?

Motion integrates with Google Calendar, Outlook, and iCloud for calendar synchronization and automatic event scheduling.

Source
Motion: Is there a mobile app for Motion?

Motion offers iOS mobile app and desktop applications, though the mobile experience has been reported as less feature-rich than the web version.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on 8x8 Contact Center

More on Motion

Keep looking

Other head to heads