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Software · head to head

8x8 Contact Center vs Booker by Mindbody

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Booker by Mindbody logo

Booker by Mindbody

Software

Complete spa management solution

From
$129/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Booker by Mindbody only the Starter plan carries a published price, from $139 per month; Accelerate, Ultimate and Enterprise are quote only
  • They diverge on capability: 8x8 Contact Center covers Voice, Booker by Mindbody covers Online booking.

Where they differ

Only the attributes on which 8x8 Contact Center and Booker by Mindbody actually diverge.

Attributes where 8x8 Contact Center and Booker by Mindbody differ
Attribute8x8 Contact CenterBooker by Mindbody
Starting price$85/month$129/month
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android, Api
Founded19872001

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Booker by Mindbody

  • Online booking
  • Client management
  • Point of sale
  • Inventory tracking
  • Marketing automation
  • Gift cards
  • Packages & memberships
  • Reporting & analytics

Both cover

  • SOC2
  • PCI DSS
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Booker by Mindbody
  • Contact centernot Booker by Mindbody
  • Remote worknot Booker by Mindbody
  • Customer supportnot Booker by Mindbody

Booker by Mindbody

  • Booking and managing appointments for spas and salonsnot 8x8 Contact Center
  • Running point of sale, payments and staff scheduling in one systemnot 8x8 Contact Center
  • Listing a business on the Mindbody consumer app to attract clientsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Booker by Mindbody

  • Only the Starter plan carries a published price, from $139 per month; Accelerate, Ultimate and Enterprise are quote only
  • The Starter plan limits staff logins and provides basic reporting only
  • Marketing automation, reviews and referrals, and unlimited two way text messaging are restricted to the Ultimate tier
  • The Messenger AI chatbot is a paid add on even on the higher tiers

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Booker by Mindbody

$129/month
  • Essential$129/month
    • Online booking
    • Client management
    • POS
  • Accelerate$259/month
    • Everything in Essential
    • Advanced marketing
    • Inventory management
  • Ultimate$399/month
    • Everything in Accelerate
    • Premium support
    • Advanced analytics

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Booker by Mindbody if

  • You need online booking.
  • You work on Web, Ios, Android, Api.
  • You also want client management.
Booker by Mindbody review

Questions people ask

Is 8x8 Contact Center or Booker by Mindbody better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Booker by Mindbody at $129/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Booker by Mindbody?
8x8 Contact Center starts at $85/month and Booker by Mindbody at $129/month.
Does 8x8 Contact Center or Booker by Mindbody run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Booker by Mindbody runs on Web, Ios, Android, Api.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Booker by Mindbody is typically brought in for.
What can 8x8 Contact Center do that Booker by Mindbody cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Booker by Mindbody covers Online booking, Client management, Point of sale, Inventory tracking. Both handle SOC2, PCI DSS, Web support.
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