Softwr

Software · head to head

8x8 Contact Center vs Appointlet

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Appointlet logo

Appointlet

Software

The simple way to schedule meetings

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Appointlet has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Appointlet free plan limited to 5 members and 25 bookings per month
  • They diverge on capability: 8x8 Contact Center covers Voice, Appointlet covers Scheduling links.

Where they differ

Only the attributes on which 8x8 Contact Center and Appointlet actually diverge.

Attributes where 8x8 Contact Center and Appointlet differ
Attribute8x8 Contact CenterAppointlet
Starting price$85/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb
Founded19872012

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Microsoft Teams

Only in Appointlet

  • Scheduling links
  • Meeting types
  • Team scheduling
  • Automated notifications
  • Time zone detection
  • Google Calendar
  • Outlook
  • Zoom

Both cover

  • Salesforce
  • HubSpot
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Appointlet
  • Contact centernot Appointlet
  • Remote worknot Appointlet
  • Customer supportnot Appointlet

Appointlet

  • Schedulingnot 8x8 Contact Center
  • Appointment bookingnot 8x8 Contact Center
  • Time trackingnot 8x8 Contact Center
  • Resource managementnot 8x8 Contact Center
  • Team coordinationnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Appointlet

  • Free plan limited to 5 members and 25 bookings per month
  • Fewer integrations compared to market leaders like Calendly
  • Less polished UI/UX compared to newer competitors

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Appointlet

Free

No published plan breakdown. See the Appointlet review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Appointlet if

  • You need scheduling links.
  • You want to start without paying.
  • You also want meeting types.
Appointlet review

Questions people ask

Is 8x8 Contact Center or Appointlet better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Appointlet at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Appointlet?
Appointlet has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Appointlet.
Does 8x8 Contact Center or Appointlet run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Appointlet runs on Web.
Can I use Appointlet for free?
Yes. Appointlet has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Appointlet is typically brought in for.
What can 8x8 Contact Center do that Appointlet cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Appointlet covers Scheduling links, Meeting types, Team scheduling, Automated notifications. Both handle Salesforce, HubSpot, Web support.

Answered from the vendors’ own pages

Appointlet: What is the free plan limit for Appointlet?

The free plan supports up to 5 members with a maximum of 25 bookings per month.

Source
Appointlet: What calendar integrations does Appointlet support?

Appointlet integrates with Google Calendar, Microsoft 365, and supports over 20 integrations across calendar, communication, CRM, and payment platforms.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on 8x8 Contact Center

More on Appointlet

Keep looking

Other head to heads