Softwr

Customer Support · head to head

8x8 Contact Center vs Doodle

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Doodle logo

Doodle

Scheduling & Booking

Find the best time for anything

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Doodle has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Doodle free plan restricted to one active poll and one booking page with 10-slot limit
  • They diverge on capability: 8x8 Contact Center covers Voice, Doodle covers Group polls.

Where they differ

Only the attributes on which 8x8 Contact Center and Doodle actually diverge.

Attributes where 8x8 Contact Center and Doodle differ
Attribute8x8 Contact CenterDoodle
Starting price$85/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb, Mobile (iOS, Android)
CategoryCustomer SupportScheduling & Booking
Founded19872007

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Doodle

  • Group polls
  • 1:1 scheduling
  • Booking pages
  • Calendar sync
  • Time zone support
  • Google Calendar
  • Outlook
  • Zoom

Both cover

  • Microsoft Teams
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Doodle
  • Contact centernot Doodle
  • Remote worknot Doodle
  • Customer supportnot Doodle

Doodle

  • Schedulingnot 8x8 Contact Center
  • Appointment bookingnot 8x8 Contact Center
  • Time trackingnot 8x8 Contact Center
  • Resource managementnot 8x8 Contact Center
  • Team coordinationnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Doodle

  • Free plan restricted to one active poll and one booking page with 10-slot limit
  • Free users see excessive advertisements on booking pages
  • Limited customization options for poll types and response formats
  • Mobile app experiences bugs and has less polished interface than desktop version

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Doodle

Free

No published plan breakdown. See the Doodle review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Doodle if

  • You need group polls.
  • You want to start without paying.
  • You work on Web, Mobile (iOS, Android).
  • You also want 1:1 scheduling.
Doodle review

Questions people ask

Is 8x8 Contact Center or Doodle better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Doodle at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Doodle?
Doodle has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Doodle.
Does 8x8 Contact Center or Doodle run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Doodle runs on Web, Mobile (iOS, Android).
Can I use Doodle for free?
Yes. Doodle has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Doodle is typically brought in for.
What can 8x8 Contact Center do that Doodle cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Doodle covers Group polls, 1:1 scheduling, Booking pages, Calendar sync. Both handle Microsoft Teams, Web support, Ios support, Android support.

Answered from the vendors’ own pages

Doodle: Does Doodle offer a free plan?

Yes. Doodle's free plan includes one active group poll, one booking page, and one 1:1 meeting, limited to 10 slots per poll with ads displayed. Premium plans start at $15/month.

Source
Doodle: What are Doodle's pricing plans?

Professional plan costs $15/month (or $132/year). Team plan costs $19.95/user/month (or $8.95/user/month billed annually) with a two-seat minimum.

Source
Doodle: Does Doodle integrate with calendar apps?

Yes. Doodle integrates with Google Calendar and Outlook Calendar to prevent double-bookings. Slack integration allows poll creation and sharing directly in Slack channels.

Source
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Related pages

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