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Software · head to head

Groove vs Setmore

Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite
Setmore logo

Setmore

Software

Free appointment scheduling and customer management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Setmore has a free tier, so it costs nothing to try first.
  • Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; Setmore free plan limited to 4 users maximum
  • They diverge on capability: Groove covers Shared inbox, Setmore covers Unlimited appointments.

Where they differ

Only the attributes on which Groove and Setmore actually diverge.

Attributes where Groove and Setmore differ
AttributeGrooveSetmore
Starting price$12/monthFree
Free tierNoYes
Founded20112008

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

Only in Setmore

  • Unlimited appointments
  • Online booking
  • Calendar synchronization
  • Customer database
  • Email reminders
  • SMS reminders
  • Mobile app
  • Custom branding

Both cover

  • Zapier
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Setmore
  • Handling email, chat and messaging support in one queuenot Setmore

Setmore

  • Online appointment and booking managementnot Groove
  • Service provider scheduling platformnot Groove
  • Customer communication via email and SMS remindersnot Groove

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Setmore

  • Free plan limited to 4 users maximum
  • Free plan limited to 200 appointments per month
  • Live receptionist add-on limited to US only
  • Custom enterprise pricing not published

Pricing, plan by plan

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Setmore

Free

No published plan breakdown. See the Setmore review.

Which should you pick?

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Choose Setmore if

  • You need unlimited appointments.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want online booking.
Setmore review

Questions people ask

Is Groove or Setmore better?
Neither clearly leads. Groove starts at $12/month and Setmore at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or Setmore?
Setmore has a free tier; the other does not. Paid plans start at $12/month for Groove and Free for Setmore.
Does Groove or Setmore run on more platforms?
Groove runs on Web, Ios, Android. Setmore runs on Web, iOS, Android.
Can I use Setmore for free?
Yes. Setmore has a free tier, so you can try it without paying. Groove starts at $12/month.
What is Groove best used for?
Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what Setmore is typically brought in for.
What can Groove do that Setmore cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Setmore covers Unlimited appointments, Online booking, Calendar synchronization, Customer database. Both handle Zapier, Web support, Ios support, Android support.
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Related pages

More on Groove

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