Softwr

Customer Support · head to head

8x8 Contact Center vs Reply.io

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Free plan
No
Full reviewWebsite
Reply.io logo

Reply.io

CRM

Multichannel sales engagement platform for email, LinkedIn, calls and SMS outreach

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Reply.io has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Reply.io multichannel features and CRM sync require the higher-priced Professional tier or above.
  • They diverge on capability: 8x8 Contact Center covers Voice, Reply.io covers Multichannel sequences.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which 8x8 Contact Center and Reply.io actually diverge.

Attributes where 8x8 Contact Center and Reply.io differ
Attribute8x8 Contact CenterReply.io
Starting price$85/monthFree
Free tierNoYes
PlatformsWeb, Desktop, Ios, Androidweb, api
CategoryCustomer SupportCRM
Founded19872014

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Reply.io

  • Multichannel sequences
  • Contact database
  • AI email assistant
  • Deliverability tools
  • CRM sync
  • Reporting and analytics

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Reply.io
  • Contact centernot Reply.io
  • Remote worknot Reply.io
  • Customer supportnot Reply.io

Reply.io

  • Running multichannel outbound sequences combining email and LinkedInnot 8x8 Contact Center
  • Automating cold calling and SMS follow-ups alongside emailnot 8x8 Contact Center
  • Finding new B2B prospects from a built-in contact databasenot 8x8 Contact Center
  • Syncing outreach activity into an existing CRMnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Reply.io

  • Multichannel features and CRM sync require the higher-priced Professional tier or above.
  • LinkedIn and calling/SMS automation are billed as separate per-account add-ons on top of plan pricing.
  • Pricing is per user, which can raise costs quickly for larger sales teams.
  • Monthly (non-annual) billing carries a notable price premium over the advertised annual rates.

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Reply.io

Free
  • FreeFree
    • Limited monthly emails
    • Basic sequence features
  • Starter$49/month
    • Email-only sequences
    • Billed annually per user
  • Professional$89/month
    • Multichannel sequences
    • CRM sync
    • Billed annually per user
  • Ultimate$139/month
    • Full AI suite
    • Highest sending limits
    • Advanced reporting and integrations

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Reply.io if

  • You need multichannel sequences.
  • You want to start without paying.
  • You work on web, api.
  • You also want contact database.
Reply.io review

Questions people ask

Is 8x8 Contact Center or Reply.io better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Reply.io at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Reply.io?
Reply.io has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Reply.io.
Does 8x8 Contact Center or Reply.io run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Reply.io runs on web, api.
Can I use Reply.io for free?
Yes. Reply.io has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Reply.io is typically brought in for.
What can 8x8 Contact Center do that Reply.io cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Reply.io covers Multichannel sequences, Contact database, AI email assistant, Deliverability tools.
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