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Customer Support · head to head

8x8 Contact Center vs Really Simple Systems

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Free plan
No
Full reviewWebsite
R

Really Simple Systems

CRM

Easy CRM for small businesses

From
$15/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Really Simple Systems the vendor's own pricing page as captured by the Internet Archive on 22 October 2019 listed four CRM tiers billed annually: Free at $0 for up to 2 users, Starter at $14 per user per month, Professional at $30 per user per month, and Enterprise at $46 per user per month (each roughly 7 to 10 percent higher if billed monthly); the Marketing add-on was $22 per month for up to 5,000 emails and Advanced Marketing scaled to 50,000 emails per month, though this capture is over five years old
  • They diverge on capability: 8x8 Contact Center covers Voice, Really Simple Systems covers Contact management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which 8x8 Contact Center and Really Simple Systems actually diverge.

Attributes where 8x8 Contact Center and Really Simple Systems differ
Attribute8x8 Contact CenterReally Simple Systems
Starting price$85/month$15/month
PlatformsWeb, Desktop, Ios, AndroidWeb
CategoryCustomer SupportCRM
Founded19872009

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Really Simple Systems

  • Contact management
  • Sales pipeline
  • Task management
  • Email integration
  • Reporting
  • Zapier
  • Google Workspace
  • Cloud deployment

Both cover

  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Really Simple Systems
  • Contact centernot Really Simple Systems
  • Remote worknot Really Simple Systems
  • Customer supportnot Really Simple Systems

Really Simple Systems

  • Sales managementnot 8x8 Contact Center
  • Contact trackingnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Really Simple Systems

  • The vendor's own pricing page as captured by the Internet Archive on 22 October 2019 listed four CRM tiers billed annually: Free at $0 for up to 2 users, Starter at $14 per user per month, Professional at $30 per user per month, and Enterprise at $46 per user per month (each roughly 7 to 10 percent higher if billed monthly); the Marketing add-on was $22 per month for up to 5,000 emails and Advanced Marketing scaled to 50,000 emails per month, though this capture is over five years old

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Really Simple Systems

$15/month
  • Essential$15/month
    • Contact management
    • Task tracking
  • Professional$25/month
    • Everything in Essential
    • Sales pipeline
    • Reporting
  • Professional Plus$35/month
    • Everything in Professional
    • Advanced customization

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Really Simple Systems if

  • You need contact management.
  • You also want sales pipeline.
Really Simple Systems review

Questions people ask

Is 8x8 Contact Center or Really Simple Systems better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Really Simple Systems at $15/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Really Simple Systems?
8x8 Contact Center starts at $85/month and Really Simple Systems at $15/month.
Does 8x8 Contact Center or Really Simple Systems run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Really Simple Systems runs on Web.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Really Simple Systems is typically brought in for.
What can 8x8 Contact Center do that Really Simple Systems cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Really Simple Systems covers Contact management, Sales pipeline, Task management, Email integration. Both handle GDPR, Web support.
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