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Software · head to head

Freshservice vs Podio

Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
Podio logo

Podio

Software

The flexible team collaboration platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; Podio the free plan stops at 5 users and 100 items across the whole organisation
  • They diverge on capability: Freshservice covers Incident management, Podio covers Workspaces.

Where they differ

Only the attributes on which Freshservice and Podio actually diverge.

Attributes where Freshservice and Podio differ
AttributeFreshservicePodio
Starting price$19/monthOn request
Pricing modelsubscriptionfreemium
Founded20102009

Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Microsoft Teams
  • AWS

Only in Podio

  • Workspaces
  • Apps
  • Workflows
  • Tasks
  • Calendar
  • Google Drive
  • Dropbox
  • Zapier

Both cover

  • Slack
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot Podio
  • Asset management and change control for IT teamsnot Podio

Podio

  • Building custom workspaces and apps without codenot Freshservice
  • Project and task management for a small teamnot Freshservice
  • Client collaboration with external users on the paid plansnot Freshservice
  • Simple workflow automation between appsnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Podio

  • The free plan stops at 5 users and 100 items across the whole organisation
  • Workflow automation is capped at 25,000 actions a month even on Premium at $19.20 per user
  • API access is a paid add-on from $23 a month, and higher call rates run to $159
  • Extra automation is billed separately, from $39 up to $559 a month
  • Visual reports, email integrations and PDF generation all require Premium

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Podio

On request
  • FreeFree
    • 5 employees
    • Basic features
  • Basic$7.2/month
    • Unlimited employees
    • User management
    • Automations

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose Podio if

  • You need workspaces.
  • You work on Web, Ios, Android.
  • You also want apps.
Podio review

Questions people ask

Is Freshservice or Podio better?
Neither clearly leads. Freshservice starts at $19/month and Podio at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or Podio?
Freshservice starts at $19/month and Podio at On request.
Does Freshservice or Podio run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what Podio is typically brought in for.
What can Freshservice do that Podio cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. Podio covers Workspaces, Apps, Workflows, Tasks. Both handle Slack, GDPR, Web support, Ios support.
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