Softwr

Customer Support · head to head

Groove vs Podio

Groove logo

Groove

Customer Support

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite
Podio logo

Podio

Project Management

The flexible team collaboration platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; Podio the free plan stops at 5 users and 100 items across the whole organisation
  • They diverge on capability: Groove covers Shared inbox, Podio covers Workspaces.

Where they differ

Only the attributes on which Groove and Podio actually diverge.

Attributes where Groove and Podio differ
AttributeGroovePodio
Starting price$12/monthOn request
Pricing modelsubscriptionfreemium
CategoryCustomer SupportProject Management
Founded20112009

Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Salesforce
  • Trello

Only in Podio

  • Workspaces
  • Apps
  • Workflows
  • Tasks
  • Calendar
  • Google Drive
  • Dropbox

Both cover

  • Slack
  • Zapier
  • SSL
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Podio
  • Handling email, chat and messaging support in one queuenot Podio

Podio

  • Building custom workspaces and apps without codenot Groove
  • Project and task management for a small teamnot Groove
  • Client collaboration with external users on the paid plansnot Groove
  • Simple workflow automation between appsnot Groove

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Podio

  • The free plan stops at 5 users and 100 items across the whole organisation
  • Workflow automation is capped at 25,000 actions a month even on Premium at $19.20 per user
  • API access is a paid add-on from $23 a month, and higher call rates run to $159
  • Extra automation is billed separately, from $39 up to $559 a month
  • Visual reports, email integrations and PDF generation all require Premium

Pricing, plan by plan

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Podio

On request
  • FreeFree
    • 5 employees
    • Basic features
  • Basic$7.2/month
    • Unlimited employees
    • User management
    • Automations

Which should you pick?

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Choose Podio if

  • You need workspaces.
  • You work on Web, Ios, Android.
  • You also want apps.
Podio review

Questions people ask

Is Groove or Podio better?
Neither clearly leads. Groove starts at $12/month and Podio at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or Podio?
Groove starts at $12/month and Podio at On request.
Does Groove or Podio run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Groove best used for?
Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what Podio is typically brought in for.
What can Groove do that Podio cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Podio covers Workspaces, Apps, Workflows, Tasks. Both handle Slack, Zapier, SSL, GDPR.
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Related pages

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