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Software · head to head

Podio vs Salesforce Service Cloud

Podio logo

Podio

Software

The flexible team collaboration platform

From
On request
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Podio the free plan stops at 5 users and 100 items across the whole organisation; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Podio covers Workspaces, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Podio and Salesforce Service Cloud actually diverge.

Attributes where Podio and Salesforce Service Cloud differ
AttributePodioSalesforce Service Cloud
Starting priceOn request$25/month
Pricing modelfreemiumsubscription
Founded20091999

Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Podio

  • Workspaces
  • Apps
  • Workflows
  • Tasks
  • Calendar
  • Google Drive
  • Dropbox
  • Zapier

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • MuleSoft

Both cover

  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Podio

  • Building custom workspaces and apps without codenot Salesforce Service Cloud
  • Project and task management for a small teamnot Salesforce Service Cloud
  • Client collaboration with external users on the paid plansnot Salesforce Service Cloud
  • Simple workflow automation between appsnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Podio
  • Field servicenot Podio
  • Self-service portalsnot Podio
  • AI-powered supportnot Podio

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Podio

  • The free plan stops at 5 users and 100 items across the whole organisation
  • Workflow automation is capped at 25,000 actions a month even on Premium at $19.20 per user
  • API access is a paid add-on from $23 a month, and higher call rates run to $159
  • Extra automation is billed separately, from $39 up to $559 a month
  • Visual reports, email integrations and PDF generation all require Premium

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Podio

On request
  • FreeFree
    • 5 employees
    • Basic features
  • Basic$7.2/month
    • Unlimited employees
    • User management
    • Automations

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Podio if

  • You need workspaces.
  • You work on Web, Ios, Android.
  • You also want apps.
Podio review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Podio or Salesforce Service Cloud better?
Neither clearly leads. Podio starts at On request and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Podio or Salesforce Service Cloud?
Podio starts at On request and Salesforce Service Cloud at $25/month.
Does Podio or Salesforce Service Cloud run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Podio best used for?
Podio is most often used for building custom workspaces and apps without code, project and task management for a small team, client collaboration with external users on the paid plans, simple workflow automation between apps. Of those, building custom workspaces and apps without code and project and task management for a small team are not what Salesforce Service Cloud is typically brought in for.
What can Podio do that Salesforce Service Cloud cannot?
Podio covers Workspaces, Apps, Workflows, Tasks. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Slack, Web support, Ios support, Android support.
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