Softwr

Software · head to head

HappyFox vs Podio

HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
Podio logo

Podio

Software

The flexible team collaboration platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; Podio the free plan stops at 5 users and 100 items across the whole organisation
  • They diverge on capability: HappyFox covers Ticketing, Podio covers Workspaces.

Where they differ

Only the attributes on which HappyFox and Podio actually diverge.

Attributes where HappyFox and Podio differ
AttributeHappyFoxPodio
Starting price$29/monthOn request
Pricing modelsubscriptionfreemium
Founded20122009

Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Microsoft Teams

Only in Podio

  • Workspaces
  • Apps
  • Workflows
  • Tasks
  • Calendar
  • Google Drive
  • Dropbox
  • SSL

Both cover

  • Slack
  • Zapier
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot Podio
  • Managing internal and customer support requests in one queuenot Podio

Podio

  • Building custom workspaces and apps without codenot HappyFox
  • Project and task management for a small teamnot HappyFox
  • Client collaboration with external users on the paid plansnot HappyFox
  • Simple workflow automation between appsnot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Podio

  • The free plan stops at 5 users and 100 items across the whole organisation
  • Workflow automation is capped at 25,000 actions a month even on Premium at $19.20 per user
  • API access is a paid add-on from $23 a month, and higher call rates run to $159
  • Extra automation is billed separately, from $39 up to $559 a month
  • Visual reports, email integrations and PDF generation all require Premium

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Podio

On request
  • FreeFree
    • 5 employees
    • Basic features
  • Basic$7.2/month
    • Unlimited employees
    • User management
    • Automations

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Choose Podio if

  • You need workspaces.
  • You work on Web, Ios, Android.
  • You also want apps.
Podio review

Questions people ask

Is HappyFox or Podio better?
Neither clearly leads. HappyFox starts at $29/month and Podio at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or Podio?
HappyFox starts at $29/month and Podio at On request.
Does HappyFox or Podio run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what Podio is typically brought in for.
What can HappyFox do that Podio cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Podio covers Workspaces, Apps, Workflows, Tasks. Both handle Slack, Zapier, GDPR, Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on HappyFox

More on Podio

Keep looking

Other head to heads