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Software · head to head

Gladly vs Podio

Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
Podio logo

Podio

Software

The flexible team collaboration platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Podio the free plan stops at 5 users and 100 items across the whole organisation
  • They diverge on capability: Gladly covers Lifelong conversation, Podio covers Workspaces.

Where they differ

Only the attributes on which Gladly and Podio actually diverge.

Attributes where Gladly and Podio differ
AttributeGladlyPodio
Starting price$180/monthOn request
Pricing modelsubscriptionfreemium
Founded20142009

Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in Podio

  • Workspaces
  • Apps
  • Workflows
  • Tasks
  • Calendar
  • Slack
  • Google Drive
  • Dropbox

Both cover

  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Podio
  • Handling support conversations across voice, messaging and emailnot Podio

Podio

  • Building custom workspaces and apps without codenot Gladly
  • Project and task management for a small teamnot Gladly
  • Client collaboration with external users on the paid plansnot Gladly
  • Simple workflow automation between appsnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Podio

  • The free plan stops at 5 users and 100 items across the whole organisation
  • Workflow automation is capped at 25,000 actions a month even on Premium at $19.20 per user
  • API access is a paid add-on from $23 a month, and higher call rates run to $159
  • Extra automation is billed separately, from $39 up to $559 a month
  • Visual reports, email integrations and PDF generation all require Premium

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Podio

On request
  • FreeFree
    • 5 employees
    • Basic features
  • Basic$7.2/month
    • Unlimited employees
    • User management
    • Automations

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Podio if

  • You need workspaces.
  • You work on Web, Ios, Android.
  • You also want apps.
Podio review

Questions people ask

Is Gladly or Podio better?
Neither clearly leads. Gladly starts at $180/month and Podio at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Podio?
Gladly starts at $180/month and Podio at On request.
Does Gladly or Podio run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Podio is typically brought in for.
What can Gladly do that Podio cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Podio covers Workspaces, Apps, Workflows, Tasks. Both handle GDPR, Web support, Ios support, Android support.
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