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Software · head to head

Gladly vs RingCentral Contact Center

Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
RingCentral Contact Center logo

RingCentral Contact Center

Software

Intelligent, connected, omnichannel contact center

From
On request
Rated
-
Full reviewWebsite

The short version

  • They diverge on capability: Gladly covers Lifelong conversation, RingCentral Contact Center covers Omnichannel routing.

Where they differ

Only the attributes on which Gladly and RingCentral Contact Center actually diverge.

Attributes where Gladly and RingCentral Contact Center differ
AttributeGladlyRingCentral Contact Center
Starting price$180/monthOn request
PlatformsWeb, Ios, AndroidWeb, Desktop, Ios, Android
Founded20141999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • Shopify
  • Magento
  • Kustomer

Only in RingCentral Contact Center

  • Omnichannel routing
  • WFM
  • Quality management
  • Speech analytics
  • AI capabilities
  • ServiceNow
  • Microsoft Teams
  • Zendesk

Both cover

  • IVR
  • Salesforce
  • SOC2
  • GDPR
  • PCI DSS
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot RingCentral Contact Center
  • Handling support conversations across voice, messaging and emailnot RingCentral Contact Center

RingCentral Contact Center

  • Unified communicationsnot Gladly
  • Contact centernot Gladly
  • Customer experiencenot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

RingCentral Contact Center

Nothing recorded yet. See the RingCentral Contact Center review.

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

RingCentral Contact Center

On request
  • Essentials$undefined/month
    • Voice
    • Digital
    • IVR
  • Standard$undefined/month
    • Essentials + WFM
    • Quality management
  • Premium$undefined/month
    • Standard + AI
    • Speech analytics

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose RingCentral Contact Center if

  • You need omnichannel routing.
  • You work on Web, Desktop, Ios, Android.
  • You also want wfm.
RingCentral Contact Center review

Questions people ask

Is Gladly or RingCentral Contact Center better?
Neither clearly leads. Gladly starts at $180/month and RingCentral Contact Center at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or RingCentral Contact Center?
Gladly starts at $180/month and RingCentral Contact Center at On request.
Does Gladly or RingCentral Contact Center run on more platforms?
Gladly runs on Web, Ios, Android. RingCentral Contact Center runs on Web, Desktop, Ios, Android.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what RingCentral Contact Center is typically brought in for.
What can Gladly do that RingCentral Contact Center cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. RingCentral Contact Center covers Omnichannel routing, WFM, Quality management, Speech analytics. Both handle IVR, Salesforce, SOC2, GDPR.
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Related pages

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