Softwr

Customer Support · head to head

8x8 Contact Center vs Employment Hero

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Employment Hero logo

Employment Hero

HR & Recruiting

Australian HR, payroll and recruitment platform for employment management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Employment Hero hR Essentials at AUD 10/employee/month requires a minimum of 10 users, so it cannot be bought for a team smaller than that even if actual headcount is lower

Where they differ

Only the attributes on which 8x8 Contact Center and Employment Hero actually diverge.

Attributes where 8x8 Contact Center and Employment Hero differ
Attribute8x8 Contact CenterEmployment Hero
Starting price$85/monthOn request
PlatformsWeb, Desktop, Ios, AndroidWeb
CategoryCustomer SupportHR & Recruiting
Founded1987Unknown

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Employment Hero

Nothing recorded that 8x8 Contact Center does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Employment Hero
  • Contact centernot Employment Hero
  • Remote worknot Employment Hero
  • Customer supportnot Employment Hero

Employment Hero

No use cases recorded yet. See the Employment Hero review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Employment Hero

  • HR Essentials at AUD 10/employee/month requires a minimum of 10 users, so it cannot be bought for a team smaller than that even if actual headcount is lower
  • Core features like payroll, chat and rostering are unbundled add-ons billed separately per employee, for example Managed Payroll costs an extra AUD 20/employee/month with a AUD 400 monthly minimum

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Employment Hero

On request

No published plan breakdown. See the Employment Hero review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Employment Hero if

Nothing in the data separates Employment Hero from 8x8 Contact Center on the points above - pick on price and on how each one feels to use.

Employment Hero review

Questions people ask

Is 8x8 Contact Center or Employment Hero better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Employment Hero at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Employment Hero?
8x8 Contact Center starts at $85/month and Employment Hero at On request.
Does 8x8 Contact Center or Employment Hero run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Employment Hero runs on Web.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Employment Hero is typically brought in for.
What can 8x8 Contact Center do that Employment Hero cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD.
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Related pages

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