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Software · head to head

Employment Hero vs Gladly

Employment Hero logo

Employment Hero

Software

Australian HR, payroll and recruitment platform for employment management

From
On request
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Employment Hero hR Essentials at AUD 10/employee/month requires a minimum of 10 users, so it cannot be bought for a team smaller than that even if actual headcount is lower; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers

Where they differ

Only the attributes on which Employment Hero and Gladly actually diverge.

Attributes where Employment Hero and Gladly differ
AttributeEmployment HeroGladly
Starting priceOn request$180/month
PlatformsWebWeb, Ios, Android
FoundedUnknown2014

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Employment Hero

Nothing recorded that Gladly does not also cover.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Employment Hero

No use cases recorded yet. See the Employment Hero review.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Employment Hero
  • Handling support conversations across voice, messaging and emailnot Employment Hero

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Employment Hero

  • HR Essentials at AUD 10/employee/month requires a minimum of 10 users, so it cannot be bought for a team smaller than that even if actual headcount is lower
  • Core features like payroll, chat and rostering are unbundled add-ons billed separately per employee, for example Managed Payroll costs an extra AUD 20/employee/month with a AUD 400 monthly minimum

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

Employment Hero

On request

No published plan breakdown. See the Employment Hero review.

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose Employment Hero if

Nothing in the data separates Employment Hero from Gladly on the points above - pick on price and on how each one feels to use.

Employment Hero review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is Employment Hero or Gladly better?
Neither clearly leads. Employment Hero starts at On request and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Employment Hero or Gladly?
Employment Hero starts at On request and Gladly at $180/month.
Does Employment Hero or Gladly run on more platforms?
Employment Hero runs on Web. Gladly runs on Web, Ios, Android.
What can Employment Hero do that Gladly cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management.
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Related pages

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