Softwr

Software · head to head

Employment Hero vs Kustomer

Employment Hero logo

Employment Hero

Software

Australian HR, payroll and recruitment platform for employment management

From
On request
Rated
-
Full reviewWebsite
Kustomer logo

Kustomer

Software

The future of customer service

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Employment Hero hR Essentials at AUD 10/employee/month requires a minimum of 10 users, so it cannot be bought for a team smaller than that even if actual headcount is lower; Kustomer pricing not published; requires customised sales assessment and quote for exact costs

Where they differ

Only the attributes on which Employment Hero and Kustomer actually diverge.

Attributes where Employment Hero and Kustomer differ
AttributeEmployment HeroKustomer
Pricing modelsubscriptionquote
PlatformsWebWeb, Cloud
FoundedUnknown2015

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Employment Hero

Nothing recorded that Kustomer does not also cover.

Only in Kustomer

  • Unified customer view
  • AI automation
  • Omnichannel
  • Workflow automation
  • Knowledge base
  • Analytics
  • Shopify
  • Magento

What people use each for

The jobs each tool is most often brought in to do.

Employment Hero

No use cases recorded yet. See the Employment Hero review.

Kustomer

  • Large B2C and B2B organisations managing 600+ customer support interactions across omnichannel platformsnot Employment Hero
  • Retail, financial services, travel and hospitality sectors requiring integrated AI-powered supportnot Employment Hero
  • Enterprises seeking customer 360 views and advanced workflow automationnot Employment Hero

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Employment Hero

  • HR Essentials at AUD 10/employee/month requires a minimum of 10 users, so it cannot be bought for a team smaller than that even if actual headcount is lower
  • Core features like payroll, chat and rostering are unbundled add-ons billed separately per employee, for example Managed Payroll costs an extra AUD 20/employee/month with a AUD 400 monthly minimum

Kustomer

  • Pricing not published; requires customised sales assessment and quote for exact costs
  • Voice (call), SMS, and WhatsApp support operate on separate pay-as-you-go pricing models
  • Customisation-based pricing structure means no transparent cost comparison with competitors

Pricing, plan by plan

Employment Hero

On request

No published plan breakdown. See the Employment Hero review.

Kustomer

On request

No published plan breakdown. See the Kustomer review.

Which should you pick?

Choose Employment Hero if

Nothing in the data separates Employment Hero from Kustomer on the points above - pick on price and on how each one feels to use.

Employment Hero review

Choose Kustomer if

  • You need unified customer view.
  • You work on Web, Cloud.
  • You also want ai automation.
Kustomer review

Questions people ask

Is Employment Hero or Kustomer better?
Neither clearly leads. Employment Hero starts at On request and Kustomer at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Employment Hero or Kustomer?
Employment Hero starts at On request and Kustomer at On request.
Does Employment Hero or Kustomer run on more platforms?
Employment Hero runs on Web. Kustomer runs on Web, Cloud.
What can Employment Hero do that Kustomer cannot?
Kustomer covers Unified customer view, AI automation, Omnichannel, Workflow automation.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Employment Hero

More on Kustomer

Keep looking

Other head to heads