Softwr

Software · head to head

8x8 Contact Center vs HiBob

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
HiBob logo

HiBob

Software

Modern HR for modern businesses

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; HiBob pricing not publicly displayed; requires contacting sales for custom quote
  • They diverge on capability: 8x8 Contact Center covers Voice, HiBob covers Core HR.

Where they differ

Only the attributes on which 8x8 Contact Center and HiBob actually diverge.

Attributes where 8x8 Contact Center and HiBob differ
Attribute8x8 Contact CenterHiBob
Starting price$85/monthOn request
PlatformsWeb, Desktop, Ios, AndroidWeb, iOS, Android
Founded19872015

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in HiBob

  • Core HR
  • Onboarding
  • Time Off Management
  • Performance Management
  • Compensation
  • People Analytics
  • Engagement
  • Slack

Both cover

  • Microsoft Teams
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot HiBob
  • Contact centernot HiBob
  • Remote worknot HiBob
  • Customer supportnot HiBob

HiBob

  • Core HR system of record with automated workflowsnot 8x8 Contact Center
  • Performance management, learning and skills trackingnot 8x8 Contact Center
  • US and UK payroll, benefits and time trackingnot 8x8 Contact Center
  • Workforce planning and compensation review cyclesnot 8x8 Contact Center
  • Employee self-service for a distributed workforcenot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

HiBob

  • Pricing not publicly displayed; requires contacting sales for custom quote
  • Limited payroll functionality compared to dedicated payroll platforms
  • Smaller integration ecosystem compared to larger HR platforms

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

HiBob

On request
  • Bob$undefined/month
    • Core HR
    • Onboarding
    • Time Off

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose HiBob if

  • You need core hr.
  • You work on Web, iOS, Android.
  • You also want onboarding.
HiBob review

Questions people ask

Is 8x8 Contact Center or HiBob better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and HiBob at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or HiBob?
8x8 Contact Center starts at $85/month and HiBob at On request.
Does 8x8 Contact Center or HiBob run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. HiBob runs on Web, iOS, Android.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what HiBob is typically brought in for.
What can 8x8 Contact Center do that HiBob cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. HiBob covers Core HR, Onboarding, Time Off Management, Performance Management. Both handle Microsoft Teams, Web support, Ios support, Android support.

Answered from the vendors’ own pages

HiBob: What modules does HiBob include?

HiBob includes Core HR, Time & Attendance, Performance & Goals, Compensation Management, Global Operations, and Analytics modules that can be selected based on organizational needs.

Source
HiBob: How is HiBob pricing calculated?

HiBob pricing is customized based on company size (1-49, 50-199, 200-999, or 1,000+ employees) and the specific modules selected. Pricing is on a per-employee basis.

Source
HiBob: Does HiBob offer a mobile app?

Yes, HiBob includes mobile app access as part of all plans, allowing employees to manage their HR tasks on the go.

Source
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Related pages

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