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Software · head to head

Employment Hero vs Freshservice

Employment Hero logo

Employment Hero

Software

Australian HR, payroll and recruitment platform for employment management

From
On request
Rated
-
Full reviewWebsite
Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Employment Hero hR Essentials at AUD 10/employee/month requires a minimum of 10 users, so it cannot be bought for a team smaller than that even if actual headcount is lower; Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up

Where they differ

Only the attributes on which Employment Hero and Freshservice actually diverge.

Attributes where Employment Hero and Freshservice differ
AttributeEmployment HeroFreshservice
Starting priceOn request$19/month
PlatformsWebWeb, Ios, Android
FoundedUnknown2010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Employment Hero

Nothing recorded that Freshservice does not also cover.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

What people use each for

The jobs each tool is most often brought in to do.

Employment Hero

No use cases recorded yet. See the Employment Hero review.

Freshservice

  • IT service management and internal help desk ticketingnot Employment Hero
  • Asset management and change control for IT teamsnot Employment Hero

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Employment Hero

  • HR Essentials at AUD 10/employee/month requires a minimum of 10 users, so it cannot be bought for a team smaller than that even if actual headcount is lower
  • Core features like payroll, chat and rostering are unbundled add-ons billed separately per employee, for example Managed Payroll costs an extra AUD 20/employee/month with a AUD 400 monthly minimum

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Pricing, plan by plan

Employment Hero

On request

No published plan breakdown. See the Employment Hero review.

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Which should you pick?

Choose Employment Hero if

Nothing in the data separates Employment Hero from Freshservice on the points above - pick on price and on how each one feels to use.

Employment Hero review

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Questions people ask

Is Employment Hero or Freshservice better?
Neither clearly leads. Employment Hero starts at On request and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Employment Hero or Freshservice?
Employment Hero starts at On request and Freshservice at $19/month.
Does Employment Hero or Freshservice run on more platforms?
Employment Hero runs on Web. Freshservice runs on Web, Ios, Android.
What can Employment Hero do that Freshservice cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base.
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Related pages

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