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Software · head to head

Employment Hero vs Groove

Employment Hero logo

Employment Hero

Software

Australian HR, payroll and recruitment platform for employment management

From
On request
Rated
-
Full reviewWebsite
Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Employment Hero hR Essentials at AUD 10/employee/month requires a minimum of 10 users, so it cannot be bought for a team smaller than that even if actual headcount is lower; Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch

Where they differ

Only the attributes on which Employment Hero and Groove actually diverge.

Attributes where Employment Hero and Groove differ
AttributeEmployment HeroGroove
Starting priceOn request$12/month
PlatformsWebWeb, Ios, Android
FoundedUnknown2011

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Employment Hero

Nothing recorded that Groove does not also cover.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Employment Hero

No use cases recorded yet. See the Employment Hero review.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Employment Hero
  • Handling email, chat and messaging support in one queuenot Employment Hero

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Employment Hero

  • HR Essentials at AUD 10/employee/month requires a minimum of 10 users, so it cannot be bought for a team smaller than that even if actual headcount is lower
  • Core features like payroll, chat and rostering are unbundled add-ons billed separately per employee, for example Managed Payroll costs an extra AUD 20/employee/month with a AUD 400 monthly minimum

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Pricing, plan by plan

Employment Hero

On request

No published plan breakdown. See the Employment Hero review.

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Which should you pick?

Choose Employment Hero if

Nothing in the data separates Employment Hero from Groove on the points above - pick on price and on how each one feels to use.

Employment Hero review

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Questions people ask

Is Employment Hero or Groove better?
Neither clearly leads. Employment Hero starts at On request and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Employment Hero or Groove?
Employment Hero starts at On request and Groove at $12/month.
Does Employment Hero or Groove run on more platforms?
Employment Hero runs on Web. Groove runs on Web, Ios, Android.
What can Employment Hero do that Groove cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules.
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Related pages

More on Employment Hero

More on Groove

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