Softwr

Customer Support · head to head

8x8 Contact Center vs Culture Amp

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Culture Amp logo

Culture Amp

HR & Recruiting

Build a better workplace with employee experience data

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Culture Amp no price is published, and cost depends on employee count, product chosen and service tier
  • They diverge on capability: 8x8 Contact Center covers Voice, Culture Amp covers Employee engagement surveys.

Where they differ

Only the attributes on which 8x8 Contact Center and Culture Amp actually diverge.

Attributes where 8x8 Contact Center and Culture Amp differ
Attribute8x8 Contact CenterCulture Amp
Starting price$85/monthOn request
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android, Api
CategoryCustomer SupportHR & Recruiting
Founded19872009

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Culture Amp

  • Employee engagement surveys
  • Pulse surveys
  • Performance management
  • Goal tracking
  • 360-degree feedback
  • Analytics & insights
  • Action planning
  • Manager effectiveness

Both cover

  • Microsoft Teams
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Culture Amp
  • Contact centernot Culture Amp
  • Remote worknot Culture Amp
  • Customer supportnot Culture Amp

Culture Amp

  • Employee engagement surveys and analysisnot 8x8 Contact Center
  • Performance reviews and development planning across an organisationnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Culture Amp

  • No price is published, and cost depends on employee count, product chosen and service tier
  • All products are billed annually
  • Support level is banded by organisation size, with additional support starting at 200 employees and enterprise treatment at 1,000, so smaller customers get less for the same product

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Culture Amp

On request
  • Engage$undefined/month
    • Engagement surveys
    • Pulse surveys
    • Action planning
  • Perform$undefined/month
    • Goal tracking
    • Performance reviews
    • 1-on-1 meetings
  • Develop$undefined/month
    • Skills development
    • Career paths
    • Learning integrations

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Culture Amp if

  • You need employee engagement surveys.
  • You work on Web, Ios, Android, Api.
  • You also want pulse surveys.
Culture Amp review

Questions people ask

Is 8x8 Contact Center or Culture Amp better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Culture Amp at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Culture Amp?
8x8 Contact Center starts at $85/month and Culture Amp at On request.
Does 8x8 Contact Center or Culture Amp run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Culture Amp runs on Web, Ios, Android, Api.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Culture Amp is typically brought in for.
What can 8x8 Contact Center do that Culture Amp cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Culture Amp covers Employee engagement surveys, Pulse surveys, Performance management, Goal tracking. Both handle Microsoft Teams, GDPR.
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