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Software · head to head

15Five vs 8x8 Contact Center

15Five logo

15Five

Software

Performance management that drives results

From
$4/month
Rated
-
Full reviewWebsite
8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 15Five split across three tiers, so performance reviews, OKRs and 360 feedback need Perform at $11 per user per month rather than the $4 Engage tier; 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre
  • They diverge on capability: 15Five covers Weekly check-ins, 8x8 Contact Center covers Voice.

Where they differ

Only the attributes on which 15Five and 8x8 Contact Center actually diverge.

Attributes where 15Five and 8x8 Contact Center differ
Attribute15Five8x8 Contact Center
Starting price$4/month$85/month
PlatformsWeb, Ios, Android, ApiWeb, Desktop, Ios, Android
Founded20111987

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 15Five

  • Weekly check-ins
  • 1-on-1 meetings
  • OKRs & goal tracking
  • Performance reviews
  • High fives recognition
  • Engagement surveys
  • Pulse surveys
  • Manager effectiveness

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Zendesk

Both cover

  • Microsoft Teams
  • Salesforce
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

15Five

  • Running engagement surveys with heat maps and benchmarkingnot 8x8 Contact Center
  • Performance reviews and continuous feedback cyclesnot 8x8 Contact Center
  • Setting and tracking OKRsnot 8x8 Contact Center
  • 360 degree feedback and talent matrix reviewsnot 8x8 Contact Center
  • Compensation review cycles as a paid add-onnot 8x8 Contact Center

8x8 Contact Center

  • Unified communicationsnot 15Five
  • Contact centernot 15Five
  • Remote worknot 15Five
  • Customer supportnot 15Five

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

15Five

  • Split across three tiers, so performance reviews, OKRs and 360 feedback need Perform at $11 per user per month rather than the $4 Engage tier
  • Manager training microlearnings are only in Total Platform at $16 per user per month
  • Compensation is a paid add-on at $9 per user per month, rising to $11 with benchmarking
  • The Kona meeting assistant is a further $2 per employee per month and Kona Coach $19 per manager per month
  • Advertised prices are the annual rates

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Pricing, plan by plan

15Five

$4/month
  • Engage$4/month
    • Engagement surveys
    • Pulse surveys
    • Action planning
  • Perform$10/month
    • Weekly check-ins
    • 1-on-1s
    • Performance reviews
  • Total Platform$16/month
    • Everything in Engage & Perform
    • Career paths
    • Competencies

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Which should you pick?

Choose 15Five if

  • You need weekly check-ins.
  • You work on Web, Ios, Android, Api.
  • You also want 1-on-1 meetings.
15Five review

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Questions people ask

Is 15Five or 8x8 Contact Center better?
Neither clearly leads. 15Five starts at $4/month and 8x8 Contact Center at $85/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 15Five or 8x8 Contact Center?
15Five starts at $4/month and 8x8 Contact Center at $85/month.
Does 15Five or 8x8 Contact Center run on more platforms?
15Five runs on Web, Ios, Android, Api. 8x8 Contact Center runs on Web, Desktop, Ios, Android.
What is 15Five best used for?
15Five is most often used for running engagement surveys with heat maps and benchmarking, performance reviews and continuous feedback cycles, setting and tracking okrs, 360 degree feedback and talent matrix reviews. Of those, running engagement surveys with heat maps and benchmarking and performance reviews and continuous feedback cycles are not what 8x8 Contact Center is typically brought in for.
What can 15Five do that 8x8 Contact Center cannot?
15Five covers Weekly check-ins, 1-on-1 meetings, OKRs & goal tracking, Performance reviews. 8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Both handle Microsoft Teams, Salesforce, GDPR.
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