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Software · head to head

Dixa vs Employment Hero

Dixa logo

Dixa

Software

Customer friendship platform

From
$39/month
Rated
-
Full reviewWebsite
Employment Hero logo

Employment Hero

Software

Australian HR, payroll and recruitment platform for employment management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks; Employment Hero hR Essentials at AUD 10/employee/month requires a minimum of 10 users, so it cannot be bought for a team smaller than that even if actual headcount is lower

Where they differ

Only the attributes on which Dixa and Employment Hero actually diverge.

Attributes where Dixa and Employment Hero differ
AttributeDixaEmployment Hero
Starting price$39/monthOn request
PlatformsWeb, Ios, AndroidWeb
Founded2015Unknown

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dixa

  • Unified inbox
  • Smart routing
  • Native phone
  • Live chat
  • Real-time analytics
  • Agent workspace
  • Shopify
  • Salesforce

Only in Employment Hero

Nothing recorded that Dixa does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot Employment Hero
  • Routing conversations to agents by skill and customer datanot Employment Hero

Employment Hero

No use cases recorded yet. See the Employment Hero review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

Employment Hero

  • HR Essentials at AUD 10/employee/month requires a minimum of 10 users, so it cannot be bought for a team smaller than that even if actual headcount is lower
  • Core features like payroll, chat and rostering are unbundled add-ons billed separately per employee, for example Managed Payroll costs an extra AUD 20/employee/month with a AUD 400 monthly minimum

Pricing, plan by plan

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

Employment Hero

On request

No published plan breakdown. See the Employment Hero review.

Which should you pick?

Choose Dixa if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want smart routing.
Dixa review

Choose Employment Hero if

Nothing in the data separates Employment Hero from Dixa on the points above - pick on price and on how each one feels to use.

Employment Hero review

Questions people ask

Is Dixa or Employment Hero better?
Neither clearly leads. Dixa starts at $39/month and Employment Hero at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dixa or Employment Hero?
Dixa starts at $39/month and Employment Hero at On request.
Does Dixa or Employment Hero run on more platforms?
Dixa runs on Web, Ios, Android. Employment Hero runs on Web.
What is Dixa best used for?
Dixa is most often used for omnichannel customer service across phone, email, chat and social, routing conversations to agents by skill and customer data. Of those, omnichannel customer service across phone, email, chat and social and routing conversations to agents by skill and customer data are not what Employment Hero is typically brought in for.
What can Dixa do that Employment Hero cannot?
Dixa covers Unified inbox, Smart routing, Native phone, Live chat.
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Related pages

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