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Dialpad Contact Center vs Employment Hero

Dialpad Contact Center logo

Dialpad Contact Center

Software

AI-powered cloud contact center

From
$95/month
Rated
-
Full reviewWebsite
Employment Hero logo

Employment Hero

Software

Australian HR, payroll and recruitment platform for employment management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Dialpad Contact Center the AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume; Employment Hero hR Essentials at AUD 10/employee/month requires a minimum of 10 users, so it cannot be bought for a team smaller than that even if actual headcount is lower

Where they differ

Only the attributes on which Dialpad Contact Center and Employment Hero actually diverge.

Attributes where Dialpad Contact Center and Employment Hero differ
AttributeDialpad Contact CenterEmployment Hero
Starting price$95/monthOn request
PlatformsWeb, Desktop, Ios, AndroidWeb
Founded2011Unknown

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad Contact Center

  • Voice Intelligence
  • Real-time transcription
  • Sentiment analysis
  • Agent coaching
  • Quality assurance
  • Analytics
  • Salesforce
  • HubSpot

Only in Employment Hero

Nothing recorded that Dialpad Contact Center does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Dialpad Contact Center

  • Cloud contact centre with voice, messaging and AI assistancenot Employment Hero
  • Routing and monitoring customer calls with live transcriptionnot Employment Hero

Employment Hero

No use cases recorded yet. See the Employment Hero review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad Contact Center

  • The AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • No per user price, seat minimum or feature comparison is published for any plan
  • The pricing page directs every enquiry to sales or an ROI calculator instead of stating a rate

Employment Hero

  • HR Essentials at AUD 10/employee/month requires a minimum of 10 users, so it cannot be bought for a team smaller than that even if actual headcount is lower
  • Core features like payroll, chat and rostering are unbundled add-ons billed separately per employee, for example Managed Payroll costs an extra AUD 20/employee/month with a AUD 400 monthly minimum

Pricing, plan by plan

Dialpad Contact Center

$95/month
  • Essentials$95/month
    • Voice
    • Real-time AI
    • Analytics
  • Advanced$135/month
    • Essentials + Digital
    • WFM
    • Custom integrations
  • Premium$170/month
    • Advanced + Full suite
    • SLA guarantee

Employment Hero

On request

No published plan breakdown. See the Employment Hero review.

Which should you pick?

Choose Dialpad Contact Center if

  • You need voice intelligence.
  • You work on Web, Desktop, Ios, Android.
  • You also want real-time transcription.
Dialpad Contact Center review

Choose Employment Hero if

Nothing in the data separates Employment Hero from Dialpad Contact Center on the points above - pick on price and on how each one feels to use.

Employment Hero review

Questions people ask

Is Dialpad Contact Center or Employment Hero better?
Neither clearly leads. Dialpad Contact Center starts at $95/month and Employment Hero at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad Contact Center or Employment Hero?
Dialpad Contact Center starts at $95/month and Employment Hero at On request.
Does Dialpad Contact Center or Employment Hero run on more platforms?
Dialpad Contact Center runs on Web, Desktop, Ios, Android. Employment Hero runs on Web.
What is Dialpad Contact Center best used for?
Dialpad Contact Center is most often used for cloud contact centre with voice, messaging and ai assistance, routing and monitoring customer calls with live transcription. Of those, cloud contact centre with voice, messaging and ai assistance and routing and monitoring customer calls with live transcription are not what Employment Hero is typically brought in for.
What can Dialpad Contact Center do that Employment Hero cannot?
Dialpad Contact Center covers Voice Intelligence, Real-time transcription, Sentiment analysis, Agent coaching.
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