Softwr

Customer Support · head to head

8x8 Contact Center vs Personio

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Personio logo

Personio

HR & Recruiting

All-in-one HR software for SMEs

From
$5/employee-per-month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Personio payroll processing only available in Germany, UK, and Ireland, limiting multi-country deployment
  • They diverge on capability: 8x8 Contact Center covers Voice, Personio covers HR Management.

Where they differ

Only the attributes on which 8x8 Contact Center and Personio actually diverge.

Attributes where 8x8 Contact Center and Personio differ
Attribute8x8 Contact CenterPersonio
Starting price$85/month$5/employee-per-month
Pricing modelsubscriptionUnknown
PlatformsWeb, Desktop, Ios, AndroidWeb, Mobile (iOS, Android)
CategoryCustomer SupportHR & Recruiting
Founded19872015

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Personio

  • HR Management
  • Recruiting
  • Payroll
  • Time Tracking
  • Performance Management
  • Onboarding
  • Offboarding
  • Slack

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Personio
  • Contact centernot Personio
  • Remote worknot Personio
  • Customer supportnot Personio

Personio

No use cases recorded yet. See the Personio review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Personio

  • Payroll processing only available in Germany, UK, and Ireland, limiting multi-country deployment
  • Recruiting module lacks advanced reporting and LinkedIn integration functionality
  • Limited reporting customization requires manual exports and workarounds
  • Mobile app has reduced capabilities compared to desktop experience

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Personio

$5/employee-per-month

No published plan breakdown. See the Personio review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Personio if

  • You need hr management.
  • You work on Web, Mobile (iOS, Android).
  • You also want recruiting.
Personio review

Questions people ask

Is 8x8 Contact Center or Personio better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Personio at $5/employee-per-month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Personio?
8x8 Contact Center starts at $85/month and Personio at $5/employee-per-month.
Does 8x8 Contact Center or Personio run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Personio runs on Web, Mobile (iOS, Android).
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Personio is typically brought in for.
What can 8x8 Contact Center do that Personio cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Personio covers HR Management, Recruiting, Payroll, Time Tracking. Both handle Web support, Ios support, Android support.

Answered from the vendors’ own pages

Personio: Does Personio offer payroll processing in my country?

Personio provides native payroll support in Germany, UK, and Ireland, with limited support in other European markets through integrations. Coverage varies by country.

Source
Personio: What is Personio's pricing model?

Personio uses a per-employee-per-month (PEPM) model starting at $5-15/employee/month depending on the plan and features. There is no public pricing page, and exact pricing requires a sales consultation.

Source
Personio: Can Personio integrate with other tools?

Yes. Personio provides a public API and maintains a marketplace of pre-built integrations. The Core Pro plan is required for API access and custom integrations.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on 8x8 Contact Center

More on Personio

Keep looking

Other head to heads