Softwr

Customer Support · head to head

8x8 Contact Center vs Zoho People

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Zoho People logo

Zoho People

HR & Recruiting

Cloud HR software for growing businesses

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Zoho People has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Zoho People slow response times and slow loading on the platform affecting user efficiency
  • They diverge on capability: 8x8 Contact Center covers Voice, Zoho People covers Employee Database.

Where they differ

Only the attributes on which 8x8 Contact Center and Zoho People actually diverge.

Attributes where 8x8 Contact Center and Zoho People differ
Attribute8x8 Contact CenterZoho People
Starting price$85/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb
CategoryCustomer SupportHR & Recruiting
Founded19871996

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Zoho People

  • Employee Database
  • Time Off
  • Time Tracking
  • Attendance
  • Performance
  • Onboarding
  • Self-Service
  • Zoho CRM

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Zoho People
  • Contact centernot Zoho People
  • Remote worknot Zoho People
  • Customer supportnot Zoho People

Zoho People

No use cases recorded yet. See the Zoho People review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Zoho People

  • Slow response times and slow loading on the platform affecting user efficiency
  • Limited customization options for leave and performance management workflows
  • Mobile app is missing key features available in desktop version, like timesheets and reporting
  • Customer support is ticket-based only with no live chat unless on premium plan

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Zoho People

Free

No published plan breakdown. See the Zoho People review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Zoho People if

  • You need employee database.
  • You want to start without paying.
  • You also want time off.
Zoho People review

Questions people ask

Is 8x8 Contact Center or Zoho People better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Zoho People at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Zoho People?
Zoho People has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Zoho People.
Does 8x8 Contact Center or Zoho People run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Zoho People runs on Web.
Can I use Zoho People for free?
Yes. Zoho People has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Zoho People is typically brought in for.
What can 8x8 Contact Center do that Zoho People cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Zoho People covers Employee Database, Time Off, Time Tracking, Attendance. Both handle Web support, Ios support, Android support.

Answered from the vendors’ own pages

Zoho People: Does Zoho People have a free tier?

Yes, the Free plan supports up to 5-10 users with essential HR tools, email support, and 30-day free trial available on all paid plans with no credit card required.

Source
Zoho People: What is the pricing for Zoho People?

Pricing starts at $1.25 per user per month when billed annually. The Essential HR plan costs $1.50 monthly per user, dropping to $1.25 annually with five tiers available: Free, Essential HR, Professional, Premium, and Enterprise.

Source
Zoho People: Does Zoho People work with other Zoho applications?

Yes, Zoho People integrates with the Zoho ecosystem including Zoho CRM, Zoho Books, and other Zoho applications for unified business management.

Source
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