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Software · head to head

Employment Hero vs Zendesk

Employment Hero logo

Employment Hero

Software

Australian HR, payroll and recruitment platform for employment management

From
On request
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Software

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Employment Hero hR Essentials at AUD 10/employee/month requires a minimum of 10 users, so it cannot be bought for a team smaller than that even if actual headcount is lower; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation

Where they differ

Only the attributes on which Employment Hero and Zendesk actually diverge.

Attributes where Employment Hero and Zendesk differ
AttributeEmployment HeroZendesk
Starting priceOn request$19/month
FoundedUnknown2007

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Employment Hero

Nothing recorded that Zendesk does not also cover.

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

What people use each for

The jobs each tool is most often brought in to do.

Employment Hero

No use cases recorded yet. See the Employment Hero review.

Zendesk

  • Help desk and ticketing system managementnot Employment Hero
  • Omnichannel customer supportnot Employment Hero
  • Knowledge base and self-service portalsnot Employment Hero
  • AI-assisted customer servicenot Employment Hero

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Employment Hero

  • HR Essentials at AUD 10/employee/month requires a minimum of 10 users, so it cannot be bought for a team smaller than that even if actual headcount is lower
  • Core features like payroll, chat and rostering are unbundled add-ons billed separately per employee, for example Managed Payroll costs an extra AUD 20/employee/month with a AUD 400 monthly minimum

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Employment Hero

On request

No published plan breakdown. See the Employment Hero review.

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Employment Hero if

Nothing in the data separates Employment Hero from Zendesk on the points above - pick on price and on how each one feels to use.

Employment Hero review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Employment Hero or Zendesk better?
Neither clearly leads. Employment Hero starts at On request and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Employment Hero or Zendesk?
Employment Hero starts at On request and Zendesk at $19/month.
Does Employment Hero or Zendesk run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What can Employment Hero do that Zendesk cannot?
Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat.
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Related pages

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