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Software · head to head

Employment Hero vs Freshdesk

Employment Hero logo

Employment Hero

Software

Australian HR, payroll and recruitment platform for employment management

From
On request
Rated
-
Full reviewWebsite
Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Employment Hero hR Essentials at AUD 10/employee/month requires a minimum of 10 users, so it cannot be bought for a team smaller than that even if actual headcount is lower; Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards

Where they differ

Only the attributes on which Employment Hero and Freshdesk actually diverge.

Attributes where Employment Hero and Freshdesk differ
AttributeEmployment HeroFreshdesk
Starting priceOn request$19/month
FoundedUnknown2010

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Employment Hero

Nothing recorded that Freshdesk does not also cover.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

What people use each for

The jobs each tool is most often brought in to do.

Employment Hero

No use cases recorded yet. See the Employment Hero review.

Freshdesk

  • Help desk and ticketing systemnot Employment Hero
  • Customer support portal and knowledge basenot Employment Hero
  • Multi-channel support coordinationnot Employment Hero
  • AI-assisted support agent interactionnot Employment Hero

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Employment Hero

  • HR Essentials at AUD 10/employee/month requires a minimum of 10 users, so it cannot be bought for a team smaller than that even if actual headcount is lower
  • Core features like payroll, chat and rostering are unbundled add-ons billed separately per employee, for example Managed Payroll costs an extra AUD 20/employee/month with a AUD 400 monthly minimum

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Pricing, plan by plan

Employment Hero

On request

No published plan breakdown. See the Employment Hero review.

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Which should you pick?

Choose Employment Hero if

Nothing in the data separates Employment Hero from Freshdesk on the points above - pick on price and on how each one feels to use.

Employment Hero review

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Questions people ask

Is Employment Hero or Freshdesk better?
Neither clearly leads. Employment Hero starts at On request and Freshdesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Employment Hero or Freshdesk?
Employment Hero starts at On request and Freshdesk at $19/month.
Does Employment Hero or Freshdesk run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What can Employment Hero do that Freshdesk cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration.
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Related pages

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