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Customer Support · head to head

Amazon Connect vs Employment Hero

Amazon Connect logo

Amazon Connect

Customer Support

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
Employment Hero logo

Employment Hero

HR & Recruiting

Australian HR, payroll and recruitment platform for employment management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Connect has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Employment Hero hR Essentials at AUD 10/employee/month requires a minimum of 10 users, so it cannot be bought for a team smaller than that even if actual headcount is lower

Where they differ

Only the attributes on which Amazon Connect and Employment Hero actually diverge.

Attributes where Amazon Connect and Employment Hero differ
AttributeAmazon ConnectEmployment Hero
Starting priceFreeOn request
Pricing modelusage-basedsubscription
Free tierYesNo
CategoryCustomer SupportHR & Recruiting
Founded2006Unknown

Identical on both: platforms (Web), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce

Only in Employment Hero

Nothing recorded that Amazon Connect does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Employment Hero
  • Voice, chat, email and SMS in one queuenot Employment Hero
  • Conversational analytics and agent assistnot Employment Hero
  • Outbound campaigns and automated contactnot Employment Hero
  • Workforce scheduling for contact centre agentsnot Employment Hero

Employment Hero

No use cases recorded yet. See the Employment Hero review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Employment Hero

  • HR Essentials at AUD 10/employee/month requires a minimum of 10 users, so it cannot be bought for a team smaller than that even if actual headcount is lower
  • Core features like payroll, chat and rostering are unbundled add-ons billed separately per employee, for example Managed Payroll costs an extra AUD 20/employee/month with a AUD 400 monthly minimum

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Employment Hero

On request

No published plan breakdown. See the Employment Hero review.

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Employment Hero if

Nothing in the data separates Employment Hero from Amazon Connect on the points above - pick on price and on how each one feels to use.

Employment Hero review

Questions people ask

Is Amazon Connect or Employment Hero better?
Neither clearly leads. Amazon Connect starts at Free and Employment Hero at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Employment Hero?
Amazon Connect has a free tier; the other does not. Paid plans start at Free for Amazon Connect and On request for Employment Hero.
Does Amazon Connect or Employment Hero run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Amazon Connect for free?
Yes. Amazon Connect has a free tier, so you can try it without paying. Employment Hero starts at On request.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Employment Hero is typically brought in for.
What can Amazon Connect do that Employment Hero cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics.
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