Softwr

Software · head to head

8x8 Contact Center vs Freshteam

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Freshteam logo

Freshteam

Software

Smart HR software for growing businesses

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Freshteam has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Freshteam freshworks HRMS (formerly Freshteam) paid tiers as captured 19 February 2023 combined a per-employee monthly charge ($1.20 to $2.40+/employee/month) with a separate flat platform fee ($71 to $119+/month), on top of a $0 free tier
  • They diverge on capability: 8x8 Contact Center covers Voice, Freshteam covers Applicant Tracking.

Where they differ

Only the attributes on which 8x8 Contact Center and Freshteam actually diverge.

Attributes where 8x8 Contact Center and Freshteam differ
Attribute8x8 Contact CenterFreshteam
Starting price$85/monthFree
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android
Founded19872010

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Freshteam

  • Applicant Tracking
  • Onboarding
  • Time Off
  • Employee Directory
  • Time Tracking
  • Documents
  • Org Chart
  • Freshdesk

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Freshteam
  • Contact centernot Freshteam
  • Remote worknot Freshteam
  • Customer supportnot Freshteam

Freshteam

No use cases recorded yet. See the Freshteam review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Freshteam

  • Freshworks HRMS (formerly Freshteam) paid tiers as captured 19 February 2023 combined a per-employee monthly charge ($1.20 to $2.40+/employee/month) with a separate flat platform fee ($71 to $119+/month), on top of a $0 free tier

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Freshteam

Free
  • FreeFree
    • 50 Employees
    • Basic ATS
    • Time Off
  • Growth$1.2/month
    • All Free features
    • Onboarding
    • Time Tracking
  • Pro$2.4/month
    • All Growth features
    • Custom Reports
    • Advanced Workflows

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Freshteam if

  • You need applicant tracking.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want onboarding.
Freshteam review

Questions people ask

Is 8x8 Contact Center or Freshteam better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Freshteam at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Freshteam?
Freshteam has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Freshteam.
Does 8x8 Contact Center or Freshteam run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Freshteam runs on Web, Ios, Android.
Can I use Freshteam for free?
Yes. Freshteam has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Freshteam is typically brought in for.
What can 8x8 Contact Center do that Freshteam cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Freshteam covers Applicant Tracking, Onboarding, Time Off, Employee Directory. Both handle Web support, Ios support, Android support.
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