Softwr

HR & Recruiting · head to head

Employment Hero vs Front

Employment Hero logo

Employment Hero

HR & Recruiting

Australian HR, payroll and recruitment platform for employment management

From
On request
Rated
-
Full reviewWebsite
Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Employment Hero hR Essentials at AUD 10/employee/month requires a minimum of 10 users, so it cannot be bought for a team smaller than that even if actual headcount is lower; Front starter tier limited to single-channel support; omnichannel support requires Professional tier

Where they differ

Only the attributes on which Employment Hero and Front actually diverge.

Attributes where Employment Hero and Front differ
AttributeEmployment HeroFront
Starting priceOn request$25/month per seat
PlatformsWebCloud-based SaaS
CategoryHR & RecruitingCustomer Support
FoundedUnknown2013

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Employment Hero

Nothing recorded that Front does not also cover.

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

What people use each for

The jobs each tool is most often brought in to do.

Employment Hero

No use cases recorded yet. See the Employment Hero review.

Front

  • Multi-team customer support across email, chat, SMS channelsnot Employment Hero
  • Enterprises using AI to resolve complex multi-step customer requestsnot Employment Hero

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Employment Hero

  • HR Essentials at AUD 10/employee/month requires a minimum of 10 users, so it cannot be bought for a team smaller than that even if actual headcount is lower
  • Core features like payroll, chat and rostering are unbundled add-ons billed separately per employee, for example Managed Payroll costs an extra AUD 20/employee/month with a AUD 400 monthly minimum

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Pricing, plan by plan

Employment Hero

On request

No published plan breakdown. See the Employment Hero review.

Front

$25/month per seat

No published plan breakdown. See the Front review.

Which should you pick?

Choose Employment Hero if

Nothing in the data separates Employment Hero from Front on the points above - pick on price and on how each one feels to use.

Employment Hero review

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Questions people ask

Is Employment Hero or Front better?
Neither clearly leads. Employment Hero starts at On request and Front at $25/month per seat, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Employment Hero or Front?
Employment Hero starts at On request and Front at $25/month per seat.
Does Employment Hero or Front run on more platforms?
Employment Hero runs on Web. Front runs on Cloud-based SaaS.
What can Employment Hero do that Front cannot?
Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics.
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Related pages

More on Employment Hero

More on Front

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