Softwr

Customer Support · head to head

8x8 Contact Center vs Breathe HR

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Breathe HR logo

Breathe HR

HR & Recruiting

Simple HR software for SMEs

From
£13/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Breathe HR pricing is banded by headcount, starting at £24 per month for 1 to 10 people, £44 per month for 11 to 20 and £99 per month for 21 to 50
  • They diverge on capability: 8x8 Contact Center covers Voice, Breathe HR covers Employee Database.

Where they differ

Only the attributes on which 8x8 Contact Center and Breathe HR actually diverge.

Attributes where 8x8 Contact Center and Breathe HR differ
Attribute8x8 Contact CenterBreathe HR
Starting price$85/month£13/month
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android
CategoryCustomer SupportHR & Recruiting
Founded19872012

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Breathe HR

  • Employee Database
  • Absence Management
  • Document Storage
  • HR Reporting
  • Performance Management
  • Training
  • Slack
  • Google Workspace

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Breathe HR
  • Contact centernot Breathe HR
  • Remote worknot Breathe HR
  • Customer supportnot Breathe HR

Breathe HR

  • Holiday, absence and sickness tracking for a UK small businessnot 8x8 Contact Center
  • Storing HR documents, contracts and e-signaturesnot 8x8 Contact Center
  • Performance reviews and onboarding workflows for small teamsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Breathe HR

  • Pricing is banded by headcount, starting at £24 per month for 1 to 10 people, £44 per month for 11 to 20 and £99 per month for 21 to 50
  • Plans are capped by band up to 151 to 200 people, so it is not sold to organisations above that range on the published ladder
  • The free trial is 14 days
  • Health and safety, e-learning and other modules are sold as add-ons on top of the core HR plan
  • Pricing is quoted in pounds and the product is marketed to UK SMEs

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Breathe HR

£13/month
  • Core$13/month
    • Employee Database
    • Absence Management
    • Documents
  • People Management$18/month
    • All Core features
    • Performance
    • Goals

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Breathe HR if

  • You need employee database.
  • You work on Web, Ios, Android.
  • You also want absence management.
Breathe HR review

Questions people ask

Is 8x8 Contact Center or Breathe HR better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Breathe HR at £13/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Breathe HR?
8x8 Contact Center starts at $85/month and Breathe HR at £13/month.
Does 8x8 Contact Center or Breathe HR run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Breathe HR runs on Web, Ios, Android.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Breathe HR is typically brought in for.
What can 8x8 Contact Center do that Breathe HR cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Breathe HR covers Employee Database, Absence Management, Document Storage, HR Reporting. Both handle Web support, Ios support, Android support.
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