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Software · head to head

8x8 Contact Center vs Achievers

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Achievers logo

Achievers

Software

Recognize and reward employee success

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Achievers pricing is not published and requires a demo
  • They diverge on capability: 8x8 Contact Center covers Voice, Achievers covers Peer-to-peer recognition.

Where they differ

Only the attributes on which 8x8 Contact Center and Achievers actually diverge.

Attributes where 8x8 Contact Center and Achievers differ
Attribute8x8 Contact CenterAchievers
Starting price$85/monthOn request
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android, Api
Founded19872002

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Achievers

  • Peer-to-peer recognition
  • Manager recognition
  • Points-based rewards
  • Marketplace rewards
  • Pulse surveys
  • Employee connections
  • Analytics dashboard
  • Values alignment

Both cover

  • Microsoft Teams
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Achievers
  • Contact centernot Achievers
  • Remote worknot Achievers
  • Customer supportnot Achievers

Achievers

  • Employee recognitionnot 8x8 Contact Center
  • Rewards programnot 8x8 Contact Center
  • Engagement measurementnot 8x8 Contact Center
  • Culture buildingnot 8x8 Contact Center
  • Retention improvementnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Achievers

  • Pricing is not published and requires a demo
  • Aimed at mid-market and enterprise organisations rather than small teams
  • Sold as separate named modules, Recognize, Reward and Celebrate, so a full programme means more than one line on the quote

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Achievers

On request
  • Recognize$undefined/month
    • Peer-to-peer recognition
    • Manager recognition
    • Points & rewards
  • Listen$undefined/month
    • Engagement surveys
    • Pulse surveys
    • Analytics
  • Connect$undefined/month
    • Employee connections
    • Interest groups
    • Events

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Achievers if

  • You need peer-to-peer recognition.
  • You work on Web, Ios, Android, Api.
  • You also want manager recognition.
Achievers review

Questions people ask

Is 8x8 Contact Center or Achievers better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Achievers at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Achievers?
8x8 Contact Center starts at $85/month and Achievers at On request.
Does 8x8 Contact Center or Achievers run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Achievers runs on Web, Ios, Android, Api.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Achievers is typically brought in for.
What can 8x8 Contact Center do that Achievers cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Achievers covers Peer-to-peer recognition, Manager recognition, Points-based rewards, Marketplace rewards. Both handle Microsoft Teams, GDPR.
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