Softwr

Software · head to head

8x8 Contact Center vs Bonusly

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Bonusly logo

Bonusly

Software

Employee recognition that builds culture

From
$3/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Bonusly the free plan is capped at 8 users
  • They diverge on capability: 8x8 Contact Center covers Voice, Bonusly covers Peer-to-peer recognition.

Where they differ

Only the attributes on which 8x8 Contact Center and Bonusly actually diverge.

Attributes where 8x8 Contact Center and Bonusly differ
Attribute8x8 Contact CenterBonusly
Starting price$85/month$3/month
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android, Api
Founded19872012

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Bonusly

  • Peer-to-peer recognition
  • Points-based rewards
  • Manager awards
  • Reward catalog
  • Automated milestones
  • Public recognition feed
  • Analytics & insights
  • Custom company values

Both cover

  • Microsoft Teams
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Bonusly
  • Contact centernot Bonusly
  • Remote worknot Bonusly
  • Customer supportnot Bonusly

Bonusly

  • Peer-to-peer recognition with points employees give each othernot 8x8 Contact Center
  • Redeeming points for gift cards and rewardsnot 8x8 Contact Center
  • Recognition inside Slack or Microsoft Teamsnot 8x8 Contact Center
  • Tracking recognition patterns across teamsnot 8x8 Contact Center
  • Company-wide awards programmes on the top tiernot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Bonusly

  • The free plan is capped at 8 users
  • Reward funding is separate from the subscription: a $10 gift card costs $10 on top of the per-user fee
  • The Bizy AI assistant costs $2 per user per month more, at $5 against $3
  • SAML single sign-on, awards programmes and a dedicated success manager are on the quote-only Organization tier
  • Advanced analytics and automations start at the Team tier

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Bonusly

$3/month
  • Core$3/month
    • Peer-to-peer recognition
    • Points-based rewards
    • Reward catalog
  • Pro$5/month
    • Everything in Core
    • Manager awards
    • Automated milestones
  • Custom$undefined/month
    • Everything in Pro
    • Custom rewards
    • API access

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Bonusly if

  • You need peer-to-peer recognition.
  • You work on Web, Ios, Android, Api.
  • You also want points-based rewards.
Bonusly review

Questions people ask

Is 8x8 Contact Center or Bonusly better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Bonusly at $3/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Bonusly?
8x8 Contact Center starts at $85/month and Bonusly at $3/month.
Does 8x8 Contact Center or Bonusly run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Bonusly runs on Web, Ios, Android, Api.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Bonusly is typically brought in for.
What can 8x8 Contact Center do that Bonusly cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Bonusly covers Peer-to-peer recognition, Points-based rewards, Manager awards, Reward catalog. Both handle Microsoft Teams, SOC2, GDPR.
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