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Customer Support · head to head

8x8 Contact Center vs Capsule CRM

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Free plan
No
Full reviewWebsite
Capsule CRM logo

Capsule CRM

CRM

The customer relationship management CRM

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Capsule CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Capsule CRM free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which 8x8 Contact Center and Capsule CRM actually diverge.

Attributes where 8x8 Contact Center and Capsule CRM differ
Attribute8x8 Contact CenterCapsule CRM
Starting price$85/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb
CategoryCustomer SupportCRM
Founded1987Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Capsule CRM

Nothing recorded that 8x8 Contact Center does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Capsule CRM
  • Contact centernot Capsule CRM
  • Remote worknot Capsule CRM
  • Customer supportnot Capsule CRM

Capsule CRM

  • Centralizing customer data for salesnot 8x8 Contact Center
  • Tracking sales pipeline and conversionnot 8x8 Contact Center
  • Managing project delivery with kanban boardsnot 8x8 Contact Center
  • Automating task workflows for teamsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Capsule CRM

  • Free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline
  • Starter plan, the cheapest paid tier, still caps at 30,000 contacts before requiring an upgrade to Growth (60,000) or Advanced (120,000)
  • Ultimate tier, aimed at teams of 5 or more users, has no published price and requires contacting sales
  • Marketing features are not included in any core plan; the Transpond marketing add-on costs an additional $11/month minimum on top of the CRM price

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Capsule CRM

Free

No published plan breakdown. See the Capsule CRM review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Capsule CRM if

  • You want to start without paying.
Capsule CRM review

Questions people ask

Is 8x8 Contact Center or Capsule CRM better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Capsule CRM at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Capsule CRM?
Capsule CRM has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Capsule CRM.
Does 8x8 Contact Center or Capsule CRM run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Capsule CRM runs on Web.
Can I use Capsule CRM for free?
Yes. Capsule CRM has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Capsule CRM is typically brought in for.
What can 8x8 Contact Center do that Capsule CRM cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD.

Answered from the vendors’ own pages

Capsule CRM: How much does Capsule CRM cost?

Capsule CRM pricing is per-user, per-month with annual billing discounts up to 15%. Specific dollar amounts are not published on the pricing page; contact sales for exact pricing for Starter, Growth, and Advanced plans.

Source
Capsule CRM: Does Capsule CRM offer a free tier?

Yes, Capsule CRM offers a free plan for up to 2 users with 250 contacts, 5 custom fields, 1 sales pipeline, and basic features. A 14-day free trial with no card required is also available for paid plans.

Source
Capsule CRM: What contact limit does each paid plan include?

Starter plan includes 30,000 contacts, Growth plan includes 60,000 contacts, Advanced plan includes 120,000 contacts, and Ultimate includes custom limits.

Source
Capsule CRM: Are there add-on costs beyond the base plan?

Yes, Capsule CRM offers a Marketing Add-on starting at $11/month that includes email campaigns, social posting, and lead capture forms.

Source
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