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Customer Support · head to head

8x8 Contact Center vs Solid Performers

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Free plan
No
Full reviewWebsite
Solid Performers logo

Solid Performers

CRM

Indian sales CRM with per-user pricing from 10 US dollars and a five-user minimum on monthly billing

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Solid Performers monthly billing carries a five-user minimum, so the advertised 10 US dollars per user is really a 50 US dollar monthly floor, and teams of two or three must either overbuy seats or lock into annual billing.
  • They diverge on capability: 8x8 Contact Center covers Voice, Solid Performers covers Lead management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which 8x8 Contact Center and Solid Performers actually diverge.

Attributes where 8x8 Contact Center and Solid Performers differ
Attribute8x8 Contact CenterSolid Performers
Starting price$85/monthOn request
Pricing modelsubscriptionPer user per month
PlatformsWeb, Desktop, Ios, AndroidWeb, iOS, Android
CategoryCustomer SupportCRM
Founded1987Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Solid Performers

  • Lead management
  • Deal pipelines
  • Unlimited records and storage
  • Quotations and proposals
  • Follow-up automation
  • WhatsApp integration
  • White labelling
  • Custom fields and modules

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Solid Performers
  • Contact centernot Solid Performers
  • Remote worknot Solid Performers
  • Customer supportnot Solid Performers

Solid Performers

  • An Indian education consultancy handling high lead volume from IndiaMART and Facebook that needs follow-up discipline more than marketing automationnot 8x8 Contact Center
  • A ten-person B2B sales team priced out of Salesforce or HubSpot that still needs pipeline reporting and quotation generationnot 8x8 Contact Center
  • An agency that wants to white-label a CRM for its own clients at 299 US dollars for the first year rather than build onenot 8x8 Contact Center
  • A real estate firm that runs its entire sales conversation over WhatsApp and needs those threads attached to the lead recordnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Solid Performers

  • Monthly billing carries a five-user minimum, so the advertised 10 US dollars per user is really a 50 US dollar monthly floor, and teams of two or three must either overbuy seats or lock into annual billing.
  • Common capabilities are charged as separate one-off add-ons rather than included: 249 US dollars for setup and training, 99 for SMS and 149 for WhatsApp, which can double first-year cost for a small team.
  • The integration catalogue is small and skewed to Indian channels such as IndiaMART and WhatsApp, so a European or North American team will find its usual marketing, support and finance tools absent.
  • It is a small vendor with support aligned to Indian business hours, which means slow turnaround for customers in the Americas and a genuine continuity risk for a system holding your entire pipeline.
  • Functionality is sales-first with no meaningful marketing automation or customer service module, so growth beyond pipeline management means adding another product rather than another tier.

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Solid Performers

On request
  • Square (monthly)$10/month
    • Lead and deal management
    • Unlimited records and storage
    • Follow-up reminders and tasks
  • Pentagon (monthly)$15/month
    • Everything in Square
    • Quotations and proposals
    • Additional automation
  • Hexagon (monthly)$20/month
    • Unlimited feature access
    • Advanced reporting
    • Minimum five users on monthly billing, so 100 USD a month is the real floor
  • Square (annual)$100/year
    • Same as Square monthly
    • Two months free versus monthly billing
    • No five-user minimum on annual billing

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Solid Performers if

  • You need lead management.
  • You work on Web, iOS, Android.
  • You also want deal pipelines.
Solid Performers review

Questions people ask

Is 8x8 Contact Center or Solid Performers better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Solid Performers at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Solid Performers?
8x8 Contact Center starts at $85/month and Solid Performers at On request.
Does 8x8 Contact Center or Solid Performers run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Solid Performers runs on Web, iOS, Android.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Solid Performers is typically brought in for.
What can 8x8 Contact Center do that Solid Performers cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Solid Performers covers Lead management, Deal pipelines, Unlimited records and storage, Quotations and proposals.

Answered from the vendors’ own pages

Solid Performers: What does Solid Performers actually cost to start?

On monthly billing, 50 US dollars a month, because the cheapest tier is 10 US dollars per user with a five-user minimum. Annual billing removes the minimum at 100 US dollars per user per year.

Solid Performers: Is pricing available in rupees?

Yes. The pricing page offers INR alongside USD, and Indian customers are the primary market.

Solid Performers: Is setup included?

No. Setup and training is a separate one-off charge of 249 US dollars.

Solid Performers: Can I resell it under my own brand?

Yes. White labelling is 299 US dollars for the first year and 99 US dollars per year afterwards.

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