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Salesforce Service Cloud Chat vs Bold360

Salesforce Service Cloud Chat logo

Salesforce Service Cloud Chat

Software

Live chat integrated with Salesforce Service Cloud

From
$25/month
Rated
-
Full reviewWebsite
B

Bold360

Software

AI-powered customer engagement and service platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Salesforce Service Cloud Chat entry-level pricing of $25 per user per month is relatively expensive for small businesses; Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.
  • They diverge on capability: Salesforce Service Cloud Chat covers CRM integration, Bold360 covers AI chatbots.

Where they differ

Only the attributes on which Salesforce Service Cloud Chat and Bold360 actually diverge.

Attributes where Salesforce Service Cloud Chat and Bold360 differ
AttributeSalesforce Service Cloud ChatBold360
Starting price$25/monthOn request
Pricing modelUnknownsubscription
PlatformsWeb, Mobile appsWeb, Mobile app, IOS, Android
Founded19992005

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Salesforce Service Cloud Chat

  • CRM integration
  • Agent desktop integration
  • Visitor tracking
  • Salesforce ecosystem
  • Slack
  • Gmail
  • Microsoft Teams

Only in Bold360

  • AI chatbots
  • Email support
  • Knowledge base
  • Salesforce
  • IBM Watson
  • API
  • Webhooks

Both cover

  • Live chat messaging
  • Web support
  • Mobile app support
  • IOS support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Salesforce Service Cloud Chat

  • Customer engagement
  • Lead generation
  • Customer support
  • Sales automation

Bold360

  • Customer engagement
  • Lead generation
  • Customer support
  • Sales automation

Both are used for customer engagement, lead generation, customer support, sales automation, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Salesforce Service Cloud Chat

  • Entry-level pricing of $25 per user per month is relatively expensive for small businesses
  • Requires Salesforce CRM setup and integration for full functionality
  • Limited standalone capability outside of Salesforce ecosystem
  • Complex configuration required for advanced features

Bold360

  • Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.

Pricing, plan by plan

Salesforce Service Cloud Chat

$25/month

No published plan breakdown. See the Salesforce Service Cloud Chat review.

Bold360

On request
  • Starter$75/month
    • Live chat
    • Basic AI
    • Chatbot
  • Professional$150/month
    • Advanced AI
    • Omnichannel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Salesforce Service Cloud Chat if

  • You need crm integration.
  • You work on Web, Mobile apps.
  • You also want agent desktop integration.
Salesforce Service Cloud Chat review

Choose Bold360 if

  • You need ai chatbots.
  • You work on Web, Mobile app, IOS, Android.
  • You also want email support.
Bold360 review

Questions people ask

Is Salesforce Service Cloud Chat or Bold360 better?
Neither clearly leads. Salesforce Service Cloud Chat starts at $25/month and Bold360 at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Salesforce Service Cloud Chat or Bold360?
Salesforce Service Cloud Chat starts at $25/month and Bold360 at On request.
Does Salesforce Service Cloud Chat or Bold360 run on more platforms?
Salesforce Service Cloud Chat runs on Web, Mobile apps. Bold360 runs on Web, Mobile app, IOS, Android.
What is Salesforce Service Cloud Chat best used for?
Salesforce Service Cloud Chat is most often used for customer engagement, lead generation, customer support, sales automation.
What can Salesforce Service Cloud Chat do that Bold360 cannot?
Salesforce Service Cloud Chat covers CRM integration, Agent desktop integration, Visitor tracking, Salesforce ecosystem. Bold360 covers AI chatbots, Email support, Knowledge base, Salesforce. Both handle Live chat messaging, Web support, Mobile app support, IOS support.

Answered from the vendors’ own pages

Salesforce Service Cloud Chat: What is Salesforce Service Cloud Chat?

Salesforce Chat is a real-time customer engagement tool enabling businesses to connect with customers through personalized live chat interactions embedded in apps and on websites, with AI-powered chatbot support.

Source
Salesforce Service Cloud Chat: What is the pricing for Salesforce Service Cloud Chat?

Salesforce Service Cloud entry-level pricing starts at $25 per user per month, with multiple tiers available and add-ons ranging from $50 to $75 depending on required features.

Source
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Related pages

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