Right-of-withdrawal handling for European e-commerce
As of 15 September 2026, BackToMe starts at €25/month. Adds a compliant EU right-of-withdrawal flow to any online shop, with timestamped receipts and SHA-256 sealed archives held for five years. Softwr lists it under E-Commerce. BackToMe is available on Web.
Overview
BackToMe is a single-purpose compliance tool for European online retailers: it runs the customer's statutory right of withdrawal from the moment they ask to the moment the file is closed, and leaves behind proof that stands up in a dispute. EU Directive 2023/2673 gives consumers a withdrawal right on distance sales, and most shops satisfy it with a contact form and hope, which is exactly the arrangement that collapses when a customer claims they cancelled and the merchant cannot show what arrived or when. Installation is a single script line, and the vendor puts it at five minutes on any platform. It drops a floating withdrawal button on the storefront, customisable in position, colour, label and placement, and available in 24 EU languages. A customer who uses it gets an immediate timestamped acknowledgement. The merchant gets a dashboard tracking each request from submission to closure, one-click export of a compliance-ready proof document, and a sealed archive: each dossier fingerprinted with SHA-256 so tampering is detectable, retained for five years. Pricing is deliberately flat. It is 25 euros excluding VAT per month per active store, or 250 euros a year, and the price does not move with request volume. Staging and development environments are not billed, only activated stores, and there is a seven-day free trial plus a 30-day money-back guarantee. One account can carry several shops.
The honest half
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about BackToMe.
Cross-shopped
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
Loop Returns: Handles the returns workflow for online retailers with far more depth on exchanges and logistics, but is built around US retail practice rather than the EU statutory withdrawal right and its evidence requirements.
AfterShip: Covers returns and post-purchase tracking across many carriers and storefronts, though compliance proof and sealed archiving are not what it is for.
Happy Returns: Returns processing with drop-off logistics attached, addressing the physical side of a return where BackToMe addresses the legal record of the request.
Pricing
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Monthly
€25 /mo
Annual
€250 /yr
Capabilities
Floating withdrawal button
Drop-in storefront button in 24 EU languages, configurable in position, colour, label and which pages it appears on.
Automatic acknowledgement
Sends the customer a timestamped receipt the moment a withdrawal request is submitted.
Sealed archiving
Each dossier is fingerprinted with SHA-256 so any later alteration is detectable, and kept for five years.
Withdrawal dashboard
Tracks every request from submission through to closure in one view.
One-click proof export
Generates a compliance-ready proof document for a dispute or an audit.
Multi-store from one account
Run several shops under a single login, billed per activated store with staging environments free.
Answered, with sources
Each answer names the page it came from, so you can check it rather than take our word for it.
25 euros excluding VAT per month per active store, or 250 euros excluding VAT per year, which works out at two months free. The price does not change with the number of withdrawal requests.
SourceEU Directive 2023/2673, which governs the consumer right of withdrawal on distance contracts in e-commerce.
SourceSeven days. A card is required to start it but nothing is charged upfront, and cancelling before day seven costs nothing. There is also a 30-day money-back guarantee.
SourceNo. Only activated stores are billed, and the withdrawal button does not display on inactive ones.
SourceCancellation is available at any time with no commitment, premium access runs to the end of the paid period, and the account stays open with archived withdrawals and proofs accessible indefinitely. Reactivation is self-service.
SourceShopify, WordPress, WooCommerce, PrestaShop, Wix, Webflow, WiziShop and Squarespace, plus custom builds through a single line of script. The vendor puts installation at five minutes on any platform.
SourceKeep looking
Ultra-low-cost general merchandise marketplace owned by PDD Holdings, parent of Pinduoduo
Amazon's consumer marketplace app for browsing, buying and tracking orders
Ultra-fast-fashion e-commerce app shipping low-cost apparel direct from Chinese manufacturers
Sourcing and order fulfillment platform for dropshipping and e-commerce sellers
Membership platform for creators to sell subscriptions, courses and gated content
Discount marketplace connecting buyers to low-cost goods from mostly Chinese sellers, now owned by Qoo10
All-in-one dropshipping fulfillment platform for online stores
Cloud point of sale and inventory management sold alongside Heartland card processing
Lithuania-founded secondhand fashion marketplace that charges the buyer, not the seller, a platform fee
European payment service provider with published per-transaction rates and no monthly fee on the online plan
Automate and scale your product data with an AI-powered open-source PIM.
Softwr does not host reviews and shows no star rating for BackToMe, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
What people switch to, and what they give up
Every tier, and where the cost actually lands
Put it head to head with anything we hold
Its rating, and an embed for your own site
Social resale marketplace with a flat fee on low-value sales and a percentage cut above that
Free to list; tiered seller commission by sale priceUltra-fast-fashion e-commerce app shipping low-cost apparel direct from Chinese manufacturers
Free to browse and use; pay per order, optional paid loyalty tierJapan-founded peer-to-peer resale marketplace with a flat seller commission
Free to list; 10 percent seller commission on sale price plus payment processing feeAmazon's consumer marketplace app for browsing, buying and tracking orders
Free to use; optional Prime subscription for fast shipping and bundled mediaLithuania-founded secondhand fashion marketplace that charges the buyer, not the seller, a platform fee
Free for sellers, no commission; buyer pays a variable Buyer Protection fee at checkoutUltra-low-cost general merchandise marketplace owned by PDD Holdings, parent of Pinduoduo
Free to browse and use; pay per order, heavy promotional discounting
