Customer Support · pricing
ServiceNow pricing
ServiceNow publishes 3 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- On request
- Model
- Quote
- Tiers
- 3
- Free tier
- Not on record
ServiceNow plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| IT Service Management | On request | 4 | Entry tier |
| IT Operations Management | On request | 4 | Priced on request |
| Customer Service Management | On request | 4 | Priced on request |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
IT Service Management
On requestThe entry tier. It covers incident management, problem management, change management, service catalog.
IT Operations Management
On requestOver IT Service Management, this tier adds:
- Discovery
- Service mapping
- Event management
- Health log analytics
Customer Service Management
On requestOver IT Operations Management, this tier adds:
- Omnichannel engagement
- Self-service
- Case management
- Field service
What the product covers
The full ServiceNow feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- ITSM
- IT Operations
- Customer workflows
- Employee workflows
- App development
- AI/ML capabilities
Integrations
- Slack
- Microsoft Teams
- Salesforce
- SAP
- AWS
- Azure
Security
- SOC1
- SOC2
- ISO27001
- FedRAMP
- HIPAA
Platform
- Web support
- Ios support
- Android support
People bring ServiceNow in for enterprise it management, digital transformation, workflow automation. If that is not the job you are buying for, the alternatives to ServiceNow are worth a look before you commit to a tier.
How that compares in Customer Support
Too few customer support tools in this directory publish a starting price to quote a meaningful median, so the table below is a like-for-like list rather than a ranking.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| ServiceNow (this page) | On request | quote | - | |
| Dixa | $39/month | subscription | - | vs ServiceNow |
| Customerly | Free | subscription | - | vs ServiceNow |
| Amazon Connect | Free | usage-based | - | vs ServiceNow |
| Freshservice | $19/month | subscription | - | vs ServiceNow |
| DelightChat | $29/month | - | - | vs ServiceNow |
| Chatwoot | Free, then $19/month | - | - | vs ServiceNow |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the ServiceNow badges page.
Before you pay for ServiceNow
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 3 tiers between On request and On request, with the jump itemised above. With no free tier on record, the cheapest way to answer the rest is to compare ServiceNow against the tools that do have one before committing.
ServiceNow runs on web, ios, android, and is published by ServiceNow Inc of Santa Clara, CA. The full record is on the ServiceNow review, and the rest of the category is under best customer support tools.
ServiceNow pricing questions
- How much does ServiceNow cost?
- ServiceNow publishes 3 tiers, from On request for IT Service Management up to On request for Customer Service Management. The cheapest paid tier is On request.
- Does ServiceNow have a free plan?
- Not on the record we hold: ServiceNow is listed as quote. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- What is the difference between IT Service Management and IT Operations Management on ServiceNow?
- IT Operations Management costs On request against On request, and adds discovery, service mapping, event management, health log analytics.
- Which customer support tools can I use without paying?
- 3 of the 8 customer support tools listed alongside ServiceNow have a free tier: Customerly, Amazon Connect, Chatwoot.
- What am I actually paying for with ServiceNow?
- The record lists 20 features across 4 areas: core, integrations, security, platform. In practice it is brought in for enterprise it management, digital transformation, workflow automation.
- Does ServiceNow charge per user?
- The record carries a price and a billing period for each of its 3 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these ServiceNow prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare ServiceNow against before paying?
- The closest customer support tools in this directory are Dixa, Customerly, Amazon Connect, Freshservice. Each has a side-by-side comparison with ServiceNow covering price, platforms and features.