Software · pricing
Freshservice pricing
Freshservice publishes 4 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- $19/month
- Model
- Subscription
- Tiers
- 4
- Free tier
- Not on record
Freshservice plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Starter | $19/month | 3 | Entry tier |
| Growth | $49/month | 3 | +$30/month, 3 more features |
| Pro | $95/month | 3 | +$46/month, 3 more features |
| Enterprise | $119/month | 3 | +$24/month, 3 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Starter
$19/monthThe entry tier. It covers incident management, knowledge base, self-service portal.
Growth
$49/monthOver Starter, this tier adds:
- Asset management
- Approval workflows
- SLA management
Pro
$95/monthOver Growth, this tier adds:
- Problem management
- Change management
- Release management
Enterprise
$119/monthOver Pro, this tier adds:
- Freddy AI
- Audit logs
- Custom SSL
What the product covers
The full Freshservice feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- Incident management
- Asset management
- Change management
- Knowledge base
- Automation
- Reporting
Integrations
- Slack
- Microsoft Teams
- AWS
- Azure
- G Suite
Security
- SOC2
- ISO27001
- GDPR
- HIPAA
Platform
- Web support
- Ios support
- Android support
People bring Freshservice in for it service management and internal help desk ticketing, asset management and change control for it teams. If that is not the job you are buying for, the alternatives to Freshservice are worth a look before you commit to a tier.
Before you pay for Freshservice
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 4 tiers between $19/month and $119/month, with the jump itemised above. With no free tier on record, the cheapest way to answer the rest is to compare Freshservice against the tools that do have one before committing.
Freshservice runs on web, ios, android, and is published by Freshworks Inc of San Mateo, CA. The full record is on the Freshservice review.
Freshservice pricing questions
- How much does Freshservice cost?
- Freshservice publishes 4 tiers, from $19/month for Starter up to $119/month for Enterprise. The cheapest paid tier is $19/month.
- Does Freshservice have a free plan?
- Not on the record we hold: Freshservice is listed as subscription. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- What is the difference between Starter and Growth on Freshservice?
- Growth costs $49/month against $19/month, and adds asset management, approval workflows, sla management.
- Is the Enterprise plan on Freshservice worth it?
- That depends entirely on whether you need what it adds, which on the published record is freddy ai, audit logs, custom ssl. It costs $119/month against $19/month for Starter. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- What am I actually paying for with Freshservice?
- The record lists 18 features across 4 areas: core, integrations, security, platform. In practice it is brought in for it service management and internal help desk ticketing, asset management and change control for it teams.
- Does Freshservice charge per user?
- The record carries a price and a billing period for each of its 4 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Freshservice prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Freshservice against before paying?
- Nothing else in this directory is filed close enough to Freshservice to make a useful price comparison.