Customer Support · alternatives
Alternatives to Freshservice
19 customer support tools sit alongside Freshservice in this directory. Below is what separates each from Freshservice on the figures we hold, price, model, tier count and rating, and a direct comparison for every one.
- Alternatives listed
- 19
- With a free tier
- 9
- Cheaper to start
- 7
- Freshservice starts at
- $19/month
Why people look past Freshservice
Only what the record supports. Each point below is a figure on the Freshservice entry measured against the tools listed beside it.
There is no free tier
The record for Freshservice carries no free tier, so evaluating it means paying first. 9 of the 19 alternatives below can be used without paying.
Cost climbs steeply across the tiers
Freshservice publishes 4 tiers, from $19/month up to $119/month. Teams that outgrow the entry plan can find the next rung a large step, the Freshservice pricing page breaks each one down.
What each alternative does differently
Ordered by the aggregated rating on each catalogue entry. Differences are drawn from price, pricing model, tier count and rating, the fields the category listing carries. For a feature-level difference, follow the head-to-head link on each card: those pages read both full records.
Customer service suite with live chat and automation
- Can be used without paying; Freshservice cannot.
- Starts $19 a month cheaper, at Free.
Customer service software for scaling companies
- Can be used without paying; Freshservice cannot.
- Starts $19 a month cheaper, at Free.
Cloud contact center from AWS
- Can be used without paying; Freshservice cannot.
- Starts $19 a month cheaper, at Free.
- Sold on a usage-based model rather than subscription.
- 1 tier to Freshservice's 4.
Gmail-based help desk
- Can be used without paying; Freshservice cannot.
- Starts $19 a month cheaper, at Free.
High-velocity service management
- Can be used without paying; Freshservice cannot.
- Starts $19 a month cheaper, at Free.
Open-source customer engagement platform
- Can be used without paying; Freshservice cannot.
- 2 tiers to Freshservice's 4.
Every Freshservice alternative at a glance
A dash means the catalogue entry carries no figure, not that the answer is nothing.
| Tool | Entry price | Model | Tiers | Head to head |
|---|---|---|---|---|
| Freshservice (this page) | $19/month | Subscription | 4 | |
| Customerly | Free | Subscription | 4 | vs Freshservice |
| HubSpot Service Hub | Free | Subscription | 4 | vs Freshservice |
| Amazon Connect | Free | Usage-based | 1 | vs Freshservice |
| Hiver | Free | Subscription | 4 | vs Freshservice |
| Jira Service Management | Free | Subscription | 4 | vs Freshservice |
| Chatwoot | Free, then $19/month | - | 2 | vs Freshservice |
| LiveAgent | Free | Subscription | 4 | vs Freshservice |
| Freshworks Customer Service Suite | Free, then $19/agent-per-month | - | - | vs Freshservice |
| Help Scout | Free, then $20/month | Subscription | 3 | vs Freshservice |
| Klaus | $50/month | - | 1 | vs Freshservice |
| Front | $25/month per seat | Subscription | - | vs Freshservice |
| Groove | $12/month | Subscription | 3 | vs Freshservice |
| Kustomer | On request | Quote | - | vs Freshservice |
| Gladly | $180/month | Subscription | 2 | vs Freshservice |
| DelightChat | $29/month | - | 3 | vs Freshservice |
| HappyFox | $29/month | Subscription | 4 | vs Freshservice |
| Dixa | $39/month | Subscription | 3 | vs Freshservice |
| BMC Helix | On request | Quote | - | vs Freshservice |
| Dialpad Contact Center | $95/month | Subscription | 3 | vs Freshservice |
Ratings are aggregated from third-party sources and imported with each catalogue entry; Softwr hosts no reviews of these products. How each figure is used is set out on the Freshservice badges page.
Cheaper ways to solve the same problem
Free to start (9)
These publish a tier that costs nothing, so they can be evaluated before any money changes hands.
- Customerly , Free
- HubSpot Service Hub , Free
- Amazon Connect , Free
- Hiver , Free
- Jira Service Management , Free
- Chatwoot , Free, then $19/month
- LiveAgent , Free
- Freshworks Customer Service Suite , Free, then $19/agent-per-month
Cheaper than Freshservice (7)
Entry price under Freshservice's $19/month. The record does not say what unit that price is charged in, so confirm per-seat versus flat rate before comparing budgets.
- Customerly , Free
- HubSpot Service Hub , Free
- Amazon Connect , Free
- Hiver , Free
- Jira Service Management , Free
- LiveAgent , Free
- Groove , $12/month
What you would be giving up
Freshservice is most often brought in for it service management and internal help desk ticketing, asset management and change control for it teams. Anything replacing it has to cover the ones you actually depend on, and a cheaper tool that misses one of them is not cheaper.
Two things this page cannot settle. It compares on price, model, tier count and rating, because those are the fields the category listing carries, feature-level differences need both full records, which is what the head-to-head pages load. And the ratings are third-party aggregates imported with each entry rather than reviews written here, so a 0.2 difference between two tools is noise rather than a finding.
If Freshservice is broadly right and the question is cost, the Freshservice pricing breakdown covers every tier and what each one adds. If you want the whole field rather than a shortlist, the Customer Support category lists everything the directory holds, and best customer support tools ranks them.
Freshservice runs on web, ios, android. Platform coverage is not carried on the category listing for the alternatives, so it is one more thing to check on each head-to-head page rather than here.
Questions about Freshservice alternatives
- What are the main alternatives to Freshservice?
- 19 other customer support tools are listed in this directory, led by Customerly, HubSpot Service Hub, Amazon Connect, Hiver. They are ordered by the aggregated rating on each catalogue entry, not by any Softwr ranking.
- What is the best free alternative to Freshservice?
- 9 of the alternatives listed here can be used without paying: Customerly, HubSpot Service Hub, Amazon Connect, Hiver, Jira Service Management.
- Is there a cheaper alternative to Freshservice?
- Yes. 7 of the alternatives below start under Freshservice's $19/month: Customerly at Free, HubSpot Service Hub at Free, Amazon Connect at Free, Hiver at Free.
- Why do people look for an alternative to Freshservice?
- On the figures on record, 2 things stand out: there is no free tier; cost climbs steeply across the tiers. Each is set out with the numbers behind it above.
- What would I give up by switching from Freshservice?
- Freshservice is most often brought in for it service management and internal help desk ticketing, asset management and change control for it teams. Anything you replace it with has to cover the ones you actually rely on, the side-by-side comparisons linked from each alternative below put the two feature records against each other.
- Is there an open-source alternative to Freshservice?
- None of the customer support tools listed here are recorded as open source. That is what the licence field on each entry says, and the field is not always filled in, so it is worth checking directly for any tool you are serious about.
- How were these Freshservice alternatives chosen?
- They are the tools filed in the same category, Customer Support, ordered by the aggregated rating on each entry. There is no editorial shortlist, and nothing on this page is paid: no sponsored slot runs on alternatives pages and the order cannot be bought. Softwr has not used these products.
- Where can I compare Freshservice against one of these directly?
- Every alternative below has a side-by-side page against Freshservice covering price, platforms, features and what each one is used for. Those pages read the full record for both products rather than the summary shown here.
- Does this list cover every customer support tool?
- No. It covers what this directory holds in the Customer Support category, 19 tools beside Freshservice. The category page lists the rest of the catalogue as it grows.