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Customer Support · head to head

Level AI vs Userlike

Level AI logo

Level AI

Customer Support

AI quality assurance and agent assist for mid-market and enterprise contact centres

From
On request
Free plan
No
Full reviewWebsite
Userlike logo

Userlike

Live Chat

The leading GDPR-compliant customer messaging

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Userlike has a free tier, so it costs nothing to try first.
  • Each has a real cost: Level AI pricing combines a per-agent fee, a platform licence and usage-based components, so the number quoted per agent is not the number you pay and budgets set from a per-seat figure alone come in short.; Userlike userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations
  • They diverge on capability: Level AI covers Automated QA scoring, Userlike covers Live chat.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Level AI and Userlike actually diverge.

Attributes where Level AI and Userlike differ
AttributeLevel AIUserlike
Starting priceOn requestFree
Pricing modelquotesubscription
Free tierNoYes
PlatformsWebWeb, Ios, Android
CategoryCustomer SupportLive Chat
FoundedUnknown2011

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Level AI

  • Automated QA scoring
  • Semantic intent search
  • Agent assist
  • Coaching workflows
  • Custom scorecards
  • Voice of customer analytics
  • Dispute and calibration
  • CCaaS integrations

Only in Userlike

  • Live chat
  • WhatsApp
  • Facebook Messenger
  • SMS
  • Video calls
  • Chatbot
  • Slack
  • Pipedrive

What people use each for

The jobs each tool is most often brought in to do.

Level AI

  • A 400-seat support organisation reviewing 2 per cent of calls manually and wanting compliance coverage across the whole volume without adding QA headcountnot Userlike
  • A regulated financial services contact centre that must evidence disclosure wording on every recorded call rather than on a samplenot Userlike
  • A support operation onboarding a new outsourced site and needing week-one visibility into how the vendor agents actually handle contactsnot Userlike
  • A CX team trying to work out why average handle time rose 20 per cent by clustering contact drivers across a quarter of interactionsnot Userlike

Userlike

  • Teams needing multilingual live chat with WhatsApp support who can tolerate a seat minimum on paid plansnot Level AI

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Level AI

  • Pricing combines a per-agent fee, a platform licence and usage-based components, so the number quoted per agent is not the number you pay and budgets set from a per-seat figure alone come in short.
  • Integration to each contact centre or CRM system is charged as a separate implementation fee, which means a team running voice on one platform and chat on another pays twice before a single interaction is scored.
  • The unit economics do not work below roughly a hundred agents; smaller teams get quoted enterprise minimums that cost more than the QA analyst they were trying to avoid hiring.
  • Automated scores are only as good as the scorecard behind them, and the calibration work to get semantic questions scoring consistently falls on your QA team over several weeks before anyone trusts the output.
  • Transcription and semantic accuracy degrade on heavily accented speech, poor telephony audio and languages outside the main supported set, so multilingual operations often end up running manual QA in parallel for some queues anyway.

Userlike

  • Userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations
  • The Pro plan has a minimum of 3 seats and Enterprise a minimum of 5 seats, both priced per seat with Enterprise gated behind a custom quote
  • AI Agent, AI Copilot and Workflows are separately priced add-ons starting at 99 euros/month, 19 euros/month per seat and 50 euros/month respectively

Pricing, plan by plan

Level AI

On request
  • Level AI$undefined/year
    • Automated QA on all interactions
    • Custom scorecards
    • Semantic search

Userlike

Free
  • FreeFree
    • 1 widget
    • 1 seat
    • Unlimited chats
  • Team$90/month
    • 4 widgets
    • 4 seats
    • WhatsApp
  • Corporate$290/month
    • 10 widgets
    • 10 seats
    • Analytics
  • Flex$undefined/month
    • Unlimited
    • Custom features
    • Dedicated support

Which should you pick?

Choose Level AI if

  • You need automated qa scoring.
  • You also want semantic intent search.
Level AI review

Choose Userlike if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want whatsapp.
Userlike review

Questions people ask

Is Level AI or Userlike better?
Neither clearly leads. Level AI starts at On request and Userlike at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Level AI or Userlike?
Userlike has a free tier; the other does not. Paid plans start at On request for Level AI and Free for Userlike.
Does Level AI or Userlike run on more platforms?
Level AI runs on Web. Userlike runs on Web, Ios, Android.
Can I use Userlike for free?
Yes. Userlike has a free tier, so you can try it without paying. Level AI starts at On request.
What is Level AI best used for?
Level AI is most often used for a 400-seat support organisation reviewing 2 per cent of calls manually and wanting compliance coverage across the whole volume without adding qa headcount, a regulated financial services contact centre that must evidence disclosure wording on every recorded call rather than on a sample, a support operation onboarding a new outsourced site and needing week-one visibility into how the vendor agents actually handle contacts, a cx team trying to work out why average handle time rose 20 per cent by clustering contact drivers across a quarter of interactions. Of those, a 400-seat support organisation reviewing 2 per cent of calls manually and wanting compliance coverage across the whole volume without adding qa headcount and a regulated financial services contact centre that must evidence disclosure wording on every recorded call rather than on a sample are not what Userlike is typically brought in for.
What can Level AI do that Userlike cannot?
Level AI covers Automated QA scoring, Semantic intent search, Agent assist, Coaching workflows. Userlike covers Live chat, WhatsApp, Facebook Messenger, SMS.

Answered from the vendors’ own pages

Level AI: Does Level AI publish pricing?

No. Quotes are built per deployment from agent count, channel mix and product modules, and integration fees are added on top.

Userlike: What does the free plan include?

The free plan includes 1 seat, 1 channel, and up to 200 conversations per month. It provides basic features like messenger customization, file sharing, and feedback collection.

Source
Level AI: Can it replace our QA analysts?

It replaces the sampling and scoring work, not the judgement. Teams typically keep analysts for calibration, disputes and coaching design.

Userlike: What is the cost of the Pro plan and what does it offer?

The Pro plan costs 105 euros per month (or 87 euros per month if billed annually) with a minimum of 3 seats. It includes unlimited channels and conversations, live translation, video calls, basic API access, and analytics.

Source
Level AI: Does it work without a cloud contact centre platform?

It needs recordings and metadata from somewhere. If your telephony does not expose those through an integration or API, this is not a fit.

Userlike: Is there a trial period before committing to a paid plan?

Yes, the platform offers a 14-day free trial of the Pro plan features. After the trial expires, accounts automatically downgrade to the Free plan unless upgraded.

Source
Level AI: How long does implementation take?

Expect weeks, not days. Connecting systems is quick; getting scorecards calibrated to the point where team leaders act on the scores takes longer.

Userlike: What add-on costs are available?

Additional features can be added separately: Connect AI Agent from 99 euros per month, Connect AI Copilot from 19 euros per user per month, Workflows from 50 euros per month for 1,000 runs, and WhatsApp Campaigns from 20 euros per month plus Meta fees.

Source
Userlike: How does billing work on the Pro plan?

The Pro plan is billed monthly or annually, with annual billing offering a 20 percent discount. Unused conversations roll over to subsequent months within the same contract year.

Source
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