Software · head to head
Userlike vs Bold360
B
Bold360
Software
AI-powered customer engagement and service platform
- From
- On request
- Rated
- -
The short version
- Only Userlike has a free tier, so it costs nothing to try first.
- Each has a real cost: Userlike userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations; Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.
- They diverge on capability: Userlike covers Live chat, Bold360 covers Live chat messaging.
Where they differ
Only the attributes on which Userlike and Bold360 actually diverge.
Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Userlike
- Live chat
- Facebook Messenger
- SMS
- Video calls
- Chatbot
- Slack
- Pipedrive
Only in Bold360
- Live chat messaging
- AI chatbots
- Email support
- Knowledge base
- IBM Watson
- API
- Webhooks
- Mobile app support
Both cover
- Salesforce
- Web support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Userlike
- Teams needing multilingual live chat with WhatsApp support who can tolerate a seat minimum on paid plansnot Bold360
Bold360
- Customer engagementnot Userlike
- Lead generationnot Userlike
- Customer supportnot Userlike
- Sales automationnot Userlike
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Userlike
- Userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations
- The Pro plan has a minimum of 3 seats and Enterprise a minimum of 5 seats, both priced per seat with Enterprise gated behind a custom quote
- AI Agent, AI Copilot and Workflows are separately priced add-ons starting at 99 euros/month, 19 euros/month per seat and 50 euros/month respectively
Bold360
- Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.
Pricing, plan by plan
Userlike
Free- FreeFree
- 1 widget
- 1 seat
- Unlimited chats
- Team$90/month
- 4 widgets
- 4 seats
- Corporate$290/month
- 10 widgets
- 10 seats
- Analytics
- Flex$undefined/month
- Unlimited
- Custom features
- Dedicated support
Bold360
On request- Starter$75/month
- Live chat
- Basic AI
- Chatbot
- Professional$150/month
- Advanced AI
- Omnichannel
- Enterprise$undefined/month
- Custom solutions
- Dedicated support
Which should you pick?
Choose Userlike if
- You need live chat.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want whatsapp.
Choose Bold360 if
- You need live chat messaging.
- You work on Web, Mobile app, IOS, Android.
- You also want ai chatbots.
Questions people ask
- Is Userlike or Bold360 better?
- Neither clearly leads. Userlike starts at Free and Bold360 at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Userlike or Bold360?
- Userlike has a free tier; the other does not. Paid plans start at Free for Userlike and On request for Bold360.
- Does Userlike or Bold360 run on more platforms?
- Userlike runs on Web, Ios, Android. Bold360 runs on Web, Mobile app, IOS, Android.
- Can I use Userlike for free?
- Yes. Userlike has a free tier, so you can try it without paying. Bold360 starts at On request.
- What is Userlike best used for?
- Userlike is most often used for teams needing multilingual live chat with whatsapp support who can tolerate a seat minimum on paid plans. Of those, teams needing multilingual live chat with whatsapp support who can tolerate a seat minimum on paid plans is not what Bold360 is typically brought in for.
- What can Userlike do that Bold360 cannot?
- Userlike covers Live chat, WhatsApp, Facebook Messenger, SMS. Bold360 covers Live chat messaging, AI chatbots, Email support, Knowledge base. Both handle Salesforce, Web support, Android support.