Softwr

Live Chat · head to head

Userlike vs Zendesk Answer Bot

Userlike logo

Userlike

Live Chat

The leading GDPR-compliant customer messaging

From
Free
Rated
-
Full reviewWebsite
Zendesk Answer Bot logo

Zendesk Answer Bot

Live Chat

AI-powered chatbot for automated customer support

From
$55/month per agent
Rated
-
Full reviewWebsite

The short version

  • Only Userlike has a free tier, so it costs nothing to try first.
  • Each has a real cost: Userlike userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations; Zendesk Answer Bot limited to Help Center articles only; cannot access customer account data, billing information, or external systems
  • They diverge on capability: Userlike covers Live chat, Zendesk Answer Bot covers AI chatbot.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Userlike and Zendesk Answer Bot actually diverge.

Attributes where Userlike and Zendesk Answer Bot differ
AttributeUserlikeZendesk Answer Bot
Starting priceFree$55/month per agent
Pricing modelsubscriptionUnknown
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, Email, Slack, Mobile
Founded20112007

Identical on both: user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Userlike

  • Live chat
  • WhatsApp
  • Facebook Messenger
  • SMS
  • Video calls
  • Chatbot
  • Pipedrive
  • HubSpot

Only in Zendesk Answer Bot

  • AI chatbot
  • Knowledge base integration
  • Intent recognition
  • Multi-language support
  • Zendesk Support
  • Zendesk Chat
  • API
  • Mobile support

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Userlike

  • Teams needing multilingual live chat with WhatsApp support who can tolerate a seat minimum on paid plansnot Zendesk Answer Bot

Zendesk Answer Bot

  • Customer engagementnot Userlike
  • Lead generationnot Userlike
  • Customer supportnot Userlike
  • Sales automationnot Userlike

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Userlike

  • Userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations
  • The Pro plan has a minimum of 3 seats and Enterprise a minimum of 5 seats, both priced per seat with Enterprise gated behind a custom quote
  • AI Agent, AI Copilot and Workflows are separately priced add-ons starting at 99 euros/month, 19 euros/month per seat and 50 euros/month respectively

Zendesk Answer Bot

  • Limited to Help Center articles only; cannot access customer account data, billing information, or external systems
  • Fixed timeout limits on API calls prevent lookups to external systems from completing
  • Does not perform actions like refunds or account updates; only suggests documentation
  • Uses keyword matching rather than true natural language understanding, leading to mismatched suggestions on complex queries

Pricing, plan by plan

Userlike

Free
  • FreeFree
    • 1 widget
    • 1 seat
    • Unlimited chats
  • Team$90/month
    • 4 widgets
    • 4 seats
    • WhatsApp
  • Corporate$290/month
    • 10 widgets
    • 10 seats
    • Analytics
  • Flex$undefined/month
    • Unlimited
    • Custom features
    • Dedicated support

Zendesk Answer Bot

$55/month per agent
  • Suite Team$55/month per agent
    • Answer Bot included
  • Suite Growth$89/month per agent
    • Answer Bot included
  • Suite Professional$115/month per agent
    • Answer Bot included

Which should you pick?

Choose Userlike if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want whatsapp.
Userlike review

Choose Zendesk Answer Bot if

  • You need ai chatbot.
  • You work on Web, Email, Slack, Mobile.
  • You also want knowledge base integration.
Zendesk Answer Bot review

Questions people ask

Is Userlike or Zendesk Answer Bot better?
Neither clearly leads. Userlike starts at Free and Zendesk Answer Bot at $55/month per agent, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Userlike or Zendesk Answer Bot?
Userlike has a free tier; the other does not. Paid plans start at Free for Userlike and $55/month per agent for Zendesk Answer Bot.
Does Userlike or Zendesk Answer Bot run on more platforms?
Userlike runs on Web, Ios, Android. Zendesk Answer Bot runs on Web, Email, Slack, Mobile.
Can I use Userlike for free?
Yes. Userlike has a free tier, so you can try it without paying. Zendesk Answer Bot starts at $55/month per agent.
What is Userlike best used for?
Userlike is most often used for teams needing multilingual live chat with whatsapp support who can tolerate a seat minimum on paid plans. Of those, teams needing multilingual live chat with whatsapp support who can tolerate a seat minimum on paid plans is not what Zendesk Answer Bot is typically brought in for.
What can Userlike do that Zendesk Answer Bot cannot?
Userlike covers Live chat, WhatsApp, Facebook Messenger, SMS. Zendesk Answer Bot covers AI chatbot, Knowledge base integration, Intent recognition, Multi-language support. Both handle Slack, Web support.

Answered from the vendors’ own pages

Userlike: What does the free plan include?

The free plan includes 1 seat, 1 channel, and up to 200 conversations per month. It provides basic features like messenger customization, file sharing, and feedback collection.

Source
Zendesk Answer Bot: Is Answer Bot included in my Zendesk plan?

Answer Bot functionality is now part of Zendesk AI agents included in Suite and Support plans, though Advanced AI features require the Advanced AI add-on. Legacy Essential tier Answer Bot was sunset on December 31, 2026.

Source
Userlike: What is the cost of the Pro plan and what does it offer?

The Pro plan costs 105 euros per month (or 87 euros per month if billed annually) with a minimum of 3 seats. It includes unlimited channels and conversations, live translation, video calls, basic API access, and analytics.

Source
Zendesk Answer Bot: What channels does Answer Bot support?

Answer Bot works in email autoresponses, Slack channels (free feature for Guide Enterprise or Professional plans), and the web widget. For Slack, it listens to selected channels and suggests relevant Help Center articles to users.

Source
Userlike: Is there a trial period before committing to a paid plan?

Yes, the platform offers a 14-day free trial of the Pro plan features. After the trial expires, accounts automatically downgrade to the Free plan unless upgraded.

Source
Zendesk Answer Bot: Does Answer Bot generate complete answers or just suggest articles?

Classic Answer Bot primarily suggests articles from your Help Center that might solve the issue, leaving the customer to read the article themselves. It does not generate a full response or summarize the article content.

Source
Userlike: What add-on costs are available?

Additional features can be added separately: Connect AI Agent from 99 euros per month, Connect AI Copilot from 19 euros per user per month, Workflows from 50 euros per month for 1,000 runs, and WhatsApp Campaigns from 20 euros per month plus Meta fees.

Source
Zendesk Answer Bot: How is Answer Bot usage billed?

As of 2026, Zendesk charges for AI agent features using an automated resolutions model rather than monthly active users. The specific per-resolution pricing varies by plan and was transitioning during 2026.

Source
Userlike: How does billing work on the Pro plan?

The Pro plan is billed monthly or annually, with annual billing offering a 20 percent discount. Unused conversations roll over to subsequent months within the same contract year.

Source
Share

Related pages

More on Userlike

More on Zendesk Answer Bot

Keep looking

Other head to heads